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Pairing Hope and Job Satisfaction with MENA Business Leaders
Issue:
Volume 7, Issue 4, August 2019
Pages:
74-79
Received:
23 July 2019
Accepted:
31 July 2019
Published:
1 September 2019
Abstract: Hope has the potential to reengineer organizational structure and generate a new vibrant culture committed to positive behavior. Whether brick and mortar business or virtual, business leaders tend to work industriously to attain company goals and may play a dynamic role in shaping perceptions of hope through positive organizational behavior. This study is an exploratory one focusing on the role of hope and job satisfaction when paired with leadership in the business workplace. Contemporary business-related research has found that hope, an observable and measurable phenomenon in the workplace, plays a vital role in the business context. This case focuses on perceptions of hope, job satisfaction, and leadership inside business units in the Middle East and North African Region (MENA). The aim of this research paper is twofold: (1) to determine whether business leaders are perceived as hopeful and (2) to correlate perception of hope to perception of job satisfaction. Data was gathered using a survey; analysis was conducted; recommendations were made based on the results. It was concluded that in the MENA business context, leadership, hope, and job satisfaction play a relevant role.
Abstract: Hope has the potential to reengineer organizational structure and generate a new vibrant culture committed to positive behavior. Whether brick and mortar business or virtual, business leaders tend to work industriously to attain company goals and may play a dynamic role in shaping perceptions of hope through positive organizational behavior. This s...
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Social Entrepreneurship and Empowerment of Rural Women: Artemali Case
Villanueva Lendechy Héctor Manuel,
Tapia Villagómez Ivonne,
García González Fernando,
Navarro Martino Rey David Sigfrido,
Spíndola Flores Fabiola
Issue:
Volume 7, Issue 4, August 2019
Pages:
80-86
Received:
8 July 2019
Accepted:
19 August 2019
Published:
4 September 2019
Abstract: In the municipality of Tepatlaxco de Hidalgo, a federative entity of Puebla, in the country of Mexico, 30 rural women started the business of manufacturing and marketing handicrafts with the pine leaf, called “ocoxal”, with a sustainability perspective, to improve the quality of life of their families motivated by economic deprivation. This research was of qualitative type, applying inductive methods and convenience sampling, documentary techniques and panel interviews in situ, worksheets and an interview guide. Six women from the municipality of Tepatlaxco were interviewed, who are part of the management of the Artemali company. The data obtained were analyzed based on two variables: social entrepreneurship and empowerment of rural women. In this first part of the research, three categories were used: own business, learning and sustainability. The results of the interviewees showed that the business is profitable, which has allowed some aspects of the quality of life of their families to improve. It is also sustainable because they limit the amount of ocoxal to be collected from the forest, carry out cleaning campaigns of the forest, participate in breast cancer prevention campaigns and give courses to children to take care of the forest. In addition, they have entered commercially in Europe, in fairs that promote the sale of handicrafts several countries.
Abstract: In the municipality of Tepatlaxco de Hidalgo, a federative entity of Puebla, in the country of Mexico, 30 rural women started the business of manufacturing and marketing handicrafts with the pine leaf, called “ocoxal”, with a sustainability perspective, to improve the quality of life of their families motivated by economic deprivation. This researc...
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A Review on the Existing Service Quality Measurement Models
Issue:
Volume 7, Issue 4, August 2019
Pages:
87-94
Received:
23 July 2019
Accepted:
6 September 2019
Published:
19 September 2019
Abstract: The purpose of this review is to assess the existing service quality measurement models. A review of the literature was conducted utilizing keywords such as “definitions of quality”, “meaning of quality”, “service quality and features of service quality”, “measurement models”, specifically, “Gronroo’s”, “SERVQUAL”, and “SERVPERF”. These studies are selected from well-known databases – such as “Emerald”, “ABI/Inform”, “ScienceDirect”, and “EBSCOhost”. As yet, no consensus has been reached among scholars on the definition, indicators and factors of the quality of the healthcare services. Moreover, most of the current models are of Western origin and incongruent with the cultural and economic contexts of developing countries. From the review it is clear that none of the models are currently perfect in diverse cultures and no reliable generic model has yet been developed for measuring the quality of service. Generic models have failed to capture the real dynamism of the pragmatic environment, and can therefore be of limited practical use. Existing service-quality models have widely been criticised for the number and composition of the dimensions. All these models comprise of pre-defined dimensions that are non-specific to all service organisations. This is therefore advising organisations to develop their own models for measuring the quality of their services.
Abstract: The purpose of this review is to assess the existing service quality measurement models. A review of the literature was conducted utilizing keywords such as “definitions of quality”, “meaning of quality”, “service quality and features of service quality”, “measurement models”, specifically, “Gronroo’s”, “SERVQUAL”, and “SERVPERF”. These studies are...
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