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Building Research Framework of Relationship Between Corporate Culture, Working Motivation and Employee’s Loyalty
Bui Thi Minh Thu,
Le Nguyen Doan Khoi
Issue:
Volume 4, Issue 5, October 2016
Pages:
144-149
Received:
24 July 2016
Accepted:
1 August 2016
Published:
21 August 2016
Abstract: Corporate culture currently has played very important role of creating intangible asset for determining a sustainable development of firms. Researches on corporate culture in the world have been grouped into two main directions: firstly focusing on managerial characteristics of cultural factor in business management. Second one emphasizes impact of cultural factors on employees of firms, especially firms with multi-culture environment. This paper follows the second direction, which studies effect of cultural factors on working motivation, and employee’s loyalty. Objective of this study is to build a research framework of relationship between corporate culture, working motivation and employee’s loyalty, applying for Vietnamese enterprises.
Abstract: Corporate culture currently has played very important role of creating intangible asset for determining a sustainable development of firms. Researches on corporate culture in the world have been grouped into two main directions: firstly focusing on managerial characteristics of cultural factor in business management. Second one emphasizes impact of...
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Quality Management Systems and Organizational Performance: A Theoretical Review in Kenya’s Public Sector Organizations
Issue:
Volume 4, Issue 5, October 2016
Pages:
150-155
Received:
25 August 2016
Accepted:
1 September 2016
Published:
18 September 2016
Abstract: Total Quality Management (TQM) has become an accepted technique to ensure performance and survival in the modern economies. In order to facilitate and impact the quality issues globally, the International Organization for Standardization (ISO) was first published in 1987 and was subsequently revised in 1994, 2000 and 2008. The ISO 9001 standards is a quality management standards that embraces principles of TQM and which merges organizational concerns with customer satisfaction, shareholder satisfaction, process efficiency, and employee wellbeing. The study focuses on customer satisfaction, employee engagement, productivity and management control. The paper reviewed the following theories: Expectancy-Disconfirmation Paradigm (EDP) as the most promising theoretical framework for the assessment of customer satisfaction; Herzberg motivation theory; Systems theory which consists of inputs, a transformation process, outputs, feedback and the environment and Henry Fayol’s administrative theory of management which focuses on the entire organization. The study adopted a conceptual research design approach using secondary data. Conceptual analysis was used to draw inferences from QMS studies’ findings in public and private sectors and in both goods and services industries keenly after a thorough examination. The purpose of the paper is to review the extant multidisciplinary based literature on quality management to propose a theoretical model relating quality management practices and firm performance. The paper focused on three objectives. Firstly, it sought to review the extant theoretical literature on the construct of quality management. Secondly, it identified relevant supporting theories to the construct of quality management. Thirdly the paper proposed a theoretical model for explaining the relationship between quality management and performance in diverse environmental contexts.
Abstract: Total Quality Management (TQM) has become an accepted technique to ensure performance and survival in the modern economies. In order to facilitate and impact the quality issues globally, the International Organization for Standardization (ISO) was first published in 1987 and was subsequently revised in 1994, 2000 and 2008. The ISO 9001 standards is...
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Participatory Planning and Quality Service Delivery in Local Authorities in Kenya
Emmanuel Sikuku Wanjala,
Zipporah Karimi Muiruri
Issue:
Volume 4, Issue 5, October 2016
Pages:
156-164
Received:
25 August 2016
Accepted:
1 September 2016
Published:
21 September 2016
Abstract: The preparation of Local Authority Service Delivery Action Plans (LASDAP) through a participatory process is one of the conditions for local authorities to access Local Authority Transfer Fund (LATF) money. The process provides opportunities for promoting community involvement in the planning and budgeting process. Many development agencies such as governments, international development organizations, donors and many others have over time realized the importance of involving the communities in the development processes. The objectives of this study were to establish how community participation in planning process has affected the provision of quality water; improved healthcare facilities; education facilities; and improved infrastructure in Webuye Municipality in Kenya. The study adopted a case study research design targeting a population of 926. A sample size of 238 was used through three sampling techniques namely: stratified, simple random and purposive. Data was analyzed both quantitatively and qualitatively. Statistical package for social studies (SPSS) helped to produce frequency tables, testing of significance and the simple regression. The data was presented in form tables, charts, graphs and figures. Overall the study findings revealed that participatory planning plays a crucial role in service delivery in local authority projects. The statistical test carried out revealed that for every unit increase in participation in project planning explain 2.3% improvement in service delivery in the projects. The t-test statistic indicated that the regression coefficients were significant at α = 0.05 level of significance.
Abstract: The preparation of Local Authority Service Delivery Action Plans (LASDAP) through a participatory process is one of the conditions for local authorities to access Local Authority Transfer Fund (LATF) money. The process provides opportunities for promoting community involvement in the planning and budgeting process. Many development agencies such as...
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Assessing Brand Equity and Customer Satisfaction as Tools for Profit Optimization in Nigeria
Orji Marcus Garvey,
Akhimien Emmanuel,
Solomon Abba Boman,
Patience Uloaku Ikegwuiro
Issue:
Volume 4, Issue 5, October 2016
Pages:
165-171
Received:
26 September 2014
Accepted:
5 October 2014
Published:
21 September 2016
Abstract: Brand equity is an intangible value that accrues to a company as a result of its successful efforts to establish a strong brand. Customer satisfaction and brand equity are such relevant aspects of marketing’s contribution to the firm’s profitability. This is because these assets assist the marketing manager to study the markets and they give the firm an idea of how profits are generated, which ultimately lead to the firm’s growth. This study has the objective of assessing Brand equity and customer satisfaction as tools for profit optimization in Nigeria with emphasis on two major Bottling Companies. The study is a survey research, both primary and secondary sources of data were applied, and formulated hypotheses tested using Kendal coefficient of concordance. The findings of the study revealed that there is a relationship between brand equity and customer satisfaction and Nigerian companies’ performances, the companies promotional activities have effect on customer’s level of product satisfaction, and their marketing activities directly optimize profitability. The study therefore recommended that Companies in Nigeria should improve their brand slogan, if possible translate it to local Nigerian languages, and should supplement their traditional advertising and promotion with among other things brand contacts, such as entertainment based retail destination to capture the impulse of youths who are larger in population in order to increase consumption, and optimize profit, also should constantly embark on Brand inventory, as brand inventory helps to suggest what consumers current perceptions may be based on.
Abstract: Brand equity is an intangible value that accrues to a company as a result of its successful efforts to establish a strong brand. Customer satisfaction and brand equity are such relevant aspects of marketing’s contribution to the firm’s profitability. This is because these assets assist the marketing manager to study the markets and they give the fi...
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SLP Approach Based Facility Layout Optimization: An Empirical Study
Weiying Chen,
Changyu Liu,
Xuwen Huang,
Hualiang Lai,
Binfeng Li
Issue:
Volume 4, Issue 5, October 2016
Pages:
172-180
Received:
2 November 2016
Published:
3 November 2016
Abstract: Favorable facility layouts could effectively improve production efficiency, reduce production cost, and improve comprehensive competitiveness. Take the inefficient workshop facility layout of the H Company as an example, the paper studies both transportation and processing cycle for raw materials of its main products, records statistically transport distances and transport weights for each raw material in each processing workshop, and discovers principal issues in the transportation and processing cycle for the H Company. This paper adopts the Systematic Layout Planning (SLP) approach to optimize the layout design of the H Company, and compares non-optimized layout scheme with optimized one from qualitative and quantitative analysis aspect by using the analytic hierarchy process approach. The results show that the application of SLP approach in the H Company could enhance obviously the performance of its workshop facility layout.
Abstract: Favorable facility layouts could effectively improve production efficiency, reduce production cost, and improve comprehensive competitiveness. Take the inefficient workshop facility layout of the H Company as an example, the paper studies both transportation and processing cycle for raw materials of its main products, records statistically transpor...
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Analysis on Traditional Commercial Street Quality with a Neighborhood Communication Perspective —— A Case of Rue de Marchienne, Belgium
Wen-Yi Fan,
Noel B. Salazar
Issue:
Volume 4, Issue 5, October 2016
Pages:
181-186
Received:
4 November 2016
Published:
5 November 2016
Abstract: Traditional commercial street exists and functions as an important public space in city. Existing literatures have highlighted street quality at different aspects but still call for more case study and regional research. This paper is on improving the quality of traditional commercial street. A case study of a typical traditional commercial street Rue de Marchienne, Belgium is analyzed based on fieldwork. The study tries to investigate the problems in urban design that hamper Rue de Marchienne from a high quality street with social interactions. Six specific evaluation measures are applied, which aims to further identify those problems by mapping and inter-discipline methodologies from urbanism, geography as well as economy. The findings indicate several strategies and generate specific improvements for urban planners and designers for Rue de Marchienne.
Abstract: Traditional commercial street exists and functions as an important public space in city. Existing literatures have highlighted street quality at different aspects but still call for more case study and regional research. This paper is on improving the quality of traditional commercial street. A case study of a typical traditional commercial street ...
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