Research Article
Conversational AI and Chatbots: Enhancing User Experience on Websites
Manoj Kumar Dobbala*
,
Mani Shankar Srinivas Lingolu*
Issue:
Volume 7, Issue 3, September 2024
Pages:
62-70
Received:
18 June 2024
Accepted:
11 July 2024
Published:
29 July 2024
Abstract: This research paper explores the transformative potential of conversational AI and chatbots in enhancing website user experience (UX). It addresses two key research questions: How do these technologies improve user engagement and satisfaction on websites, and what are the primary challenges in implementing them, along with effective solutions. The study examines case studies across diverse industries, including e-commerce, travel, healthcare, and finance, to gain insights into the underlying technologies powering conversational AI and chatbots, such as natural language processing (NLP), natural language understanding (NLU), and machine learning techniques. The paper highlights the significant benefits of integrating conversational AI and chatbots into websites, including providing personalized assistance, streamlining complex processes, ensuring 24/7 availability, and enhancing accessibility for users. However, the study also addresses the key challenges faced in implementation, ranging from handling ambiguity and context in natural language processing to ensuring data privacy and security, managing user expectations, and the need for continuous improvement and training. The research proposes solutions to these challenges, such as employing advanced NLP algorithms, robust API management tools, and establishing user feedback loops. Ethical considerations, including data privacy and addressing biases in AI responses, are also explored, emphasizing the importance of robust encryption, adherence to data privacy regulations, and advanced access control mechanisms. The paper concludes by providing a comprehensive overview of the current state and future directions of conversational AI and chatbots in enhancing website user experience, exploring emerging trends such as multimodal interactions, contextual awareness and personalization, integration with IoT devices, and the development of emotional intelligence and empathy in chatbots.
Abstract: This research paper explores the transformative potential of conversational AI and chatbots in enhancing website user experience (UX). It addresses two key research questions: How do these technologies improve user engagement and satisfaction on websites, and what are the primary challenges in implementing them, along with effective solutions. The ...
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Research Article
Rethinking Multilingual Scene Text Spotting: A Novel Benchmark and a Character-Level Feature Based Approach
Siliang Ma,
Yong Xu*
Issue:
Volume 7, Issue 3, September 2024
Pages:
71-81
Received:
30 July 2024
Accepted:
26 August 2024
Published:
6 September 2024
Abstract: End-to-end multilingual scene text spotting aims to integrate scene text detection and recognition into a unified framework. Actually, the accuracy of text recognition largely depends on the accuracy of text detection. Due to the lackage of benchmarks with adequate and high-quality character-level annotations for multilingual scene text spotting, most of the existing methods train on the benchmarks only with word-level annotations. However, the performance of multilingual scene text spotting are not that satisfied training on the existing benchmarks, especially for those images with special layout or words out of vocabulary. In this paper, we proposed a simple YOLO-like baseline named CMSTR for character-level multilingual scene text spotting simultaneously and efficiently. Technically, for each text instance, we represent the character sequence as ordered points and model them with learnable explicit point queries. After passing a single decoder, the point queries have encoded requisite text semantics and locations, thus can be further decoded to the center line, boundary, script, and confidence of text via very simple prediction heads in parallel. Furthermore, we show the surprisingly good extensibility of our method, in terms of character class, language type, and task. On the one hand, DeepSolo not only performs well in English scenes but also masters the Chinese transcription with complex font structure and a thousand-level character classes. On the other hand, based on the extensibility of DeepSolo, we launch DeepSolo++ for multilingual text spotting, making a further step to let Transformer decoder with explicit points solo for multilingual text detection, recognition, and script identification all at once.
Abstract: End-to-end multilingual scene text spotting aims to integrate scene text detection and recognition into a unified framework. Actually, the accuracy of text recognition largely depends on the accuracy of text detection. Due to the lackage of benchmarks with adequate and high-quality character-level annotations for multilingual scene text spotting, m...
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