Research Article | | Peer-Reviewed

Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study

Received: 17 January 2024     Accepted: 27 February 2024     Published: 13 March 2024
Views:       Downloads:
Abstract

Introduction: Training is a means to an end, not an end by itself. Training improves the trainees' knowledge, skills, and attitude and should prepare them to engage in governmental and non-governmental economic activities. Knowing the level of national voluntary community development service program trainees' satisfaction can help identify the strength and area that needs improvement. Therefore, this study aimed to assess the level of national voluntary community development service program trainee satisfaction at Wachemo University in 2021. Methods: The cross-sectional survey was conducted from August 29 to September 20, 2021. A total of 442 study participants were enrolled using simple random sampling methods. A structured self-administered questionnaire was used to collect data. The data were entered into Epi-data and then exported to SPSS for statistical analysis, and to summarize the findings, descriptive statistics were applied. The level of satisfaction was assessed after training, and the satisfaction level was dichotomized as good vs. poor. Result: From the total study participants, 303 (75.7%) responded were satisfied with the training approach, and 285 (71.2%) were satisfied with the peace, stability, and services provided at Wachemo University. Three hundred twenty (80%) participants cultured good knowledge from the volunteer service training. The knowledge gained from training had a strong statistical correlation between satisfaction with services provided, training approach, and training materials Pearson’s r=0.937) (p<0.0001). Two hundred seventy-six (69%) of trainees self-reported that the acquired knowledge from training could prepare the trainees for entrepreneurship or employability. Conclusion: In this study, higher proportions of national voluntary community development service program trainees were satisfied with the training approach, training materials, and service provided at Wachemo University. We recommend that all stockholders undertake a tracing study to find how much the knowledge gained in training improves the employability or entrepreneurism of the national voluntary community development service program trainees at Wachemo University.

Published in International Journal of Vocational Education and Training Research (Volume 10, Issue 1)
DOI 10.11648/j.ijvetr.20241001.12
Page(s) 8-14
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Satisfaction, Voluntary Service, Community-Development, Trainees, Ethiopia

References
[1] Subedi BS. Transfer of Training: Improving the Effectiveness of Employee Training. 2008; 1(1): 51–61.
[2] Aziz SFA, Silong AD, Ahmad K, Selamat MN, Roslan MRH, Manan MRA. Developing organizational training impact scale for workplace training: Testing the Malaysian sample to determine the impact of training on organizational effectiveness. Int J Econ Financ Issues. 2016; 6 (6Special Issue): 142–8.
[3] Yimam MH. Impact of training on employees performance: A case study of Bahir Dar university, Ethiopia. Cogent Educ (Internet). 2022; 9(1). Available from: https://doi.org/10.1080/2331186X.2022.2107301
[4] Amin A, Saeed R, Lodhi RN, Mizna, Simra, Iqbal A, et al. The impact of employees training on the job performance in education sector of Pakistan. Middle East J Sci Res. 2013; 17(9): 1273–8.
[5] Abu Daqar M, Constantinovits MG. The Impact of Training on Banks Employee Performance. Hungarian Agric Eng. 2021; 7410(39): 22–8.
[6] Nielsen K, Shepherd R. Understanding the outcomes of training to improve employee mental health: A novel framework for training transfer and effectiveness evaluation. Work Stress. 2022; 36(4): 377–91.
[7] Kontoghiorghes C. Predicting Motivation to Learn and Motivation to Transfer Learning Back to the Job in a Service Organization: A New Systemic Model for Training Effectiveness. Perform Improv Q. 2008; 15(3): 114–29.
[8] Oliver RL, DeSarbo WS. Response Determinants in Satisfaction Judgments. J Consum Res. 1988; 14(4): 495.
[9] Dyer A, Puckett J, Dyrchs S, Shakirov Z, Barybkina E. Reach the Next Level by Learning How to Learn. Bcg. 2021; 1–14.
[10] Lang BN, Hemerling J, Bhattacharya A, Chin V, Hachem M El. How Nations Can Cultivate Beyond-Great Companies. Bcg. 2021; 1–14.
[11] Eid A, Quinn D. Factors predicting training transfer in health professionals participating in quality improvement educational interventions. BMC Med Educ. 2017; 17(1): 1–9.
[12] Koirala A, Roshan B, Shrestha P. Trainees Satisfaction Towards Training Service: A Parallel Mixed Method Approach. 2016.
[13] Suroto S, Nurdyastuti T. Impact of service quality dimensions on student satisfaction. Manaj dan Bisnis. 2023; 22(1): 17.
[14] Prince W, Piatak J. By the Volunteer, For the Volunteer: Volunteer Perspectives of Management Across Levels of Satisfaction. Nonprofit Volunt Sect Q. 2023; 52(5): 1191–209.
[15] Raithel K, van Knippenberg D, Stam D. Team Leadership and Team Cultural Diversity: The Moderating Effects of Leader Cultural Background and Leader Team Tenure. J Leadersh Organ Stud. 2021; 28(3): 261–72.
[16] Cherian J, B GV, P PR. the Role of Cultural Diversity and How They Impact Work Team Performance. Int J Mech Eng Technol. 2020; 11(9): 10–22.
[17] Lim DH, Morris ML. Influence of trainee characteristics, instructional satisfaction, and organizational climate on perceived learning and training transfer. Hum Resour Dev Q. 2006; 17(1): 85–115.
[18] Albtoosh QAA, Ngah AH. Twenty Years of Training Satisfaction: a Systematic Literature Review. J Southwest Jiaotong Univ. 2022; 57(1): 732–46.
Cite This Article
  • APA Style

    Alemu, A., Lukas, K., Assefa, B., Tamrat, H., Abebe, H., et al. (2024). Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study. International Journal of Vocational Education and Training Research, 10(1), 8-14. https://doi.org/10.11648/j.ijvetr.20241001.12

    Copy | Download

    ACS Style

    Alemu, A.; Lukas, K.; Assefa, B.; Tamrat, H.; Abebe, H., et al. Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study. Int. J. Vocat. Educ. Train. Res. 2024, 10(1), 8-14. doi: 10.11648/j.ijvetr.20241001.12

    Copy | Download

    AMA Style

    Alemu A, Lukas K, Assefa B, Tamrat H, Abebe H, et al. Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study. Int J Vocat Educ Train Res. 2024;10(1):8-14. doi: 10.11648/j.ijvetr.20241001.12

    Copy | Download

  • @article{10.11648/j.ijvetr.20241001.12,
      author = {Abebe Alemu and Kaleegziabher Lukas and Biruk Assefa and Habtamu Tamrat and Habtamu Abebe and Dejene Ermias and Natarajan Gopalan},
      title = {Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study},
      journal = {International Journal of Vocational Education and Training Research},
      volume = {10},
      number = {1},
      pages = {8-14},
      doi = {10.11648/j.ijvetr.20241001.12},
      url = {https://doi.org/10.11648/j.ijvetr.20241001.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijvetr.20241001.12},
      abstract = {Introduction: Training is a means to an end, not an end by itself. Training improves the trainees' knowledge, skills, and attitude and should prepare them to engage in governmental and non-governmental economic activities. Knowing the level of national voluntary community development service program trainees' satisfaction can help identify the strength and area that needs improvement. Therefore, this study aimed to assess the level of national voluntary community development service program trainee satisfaction at Wachemo University in 2021. Methods: The cross-sectional survey was conducted from August 29 to September 20, 2021. A total of 442 study participants were enrolled using simple random sampling methods. A structured self-administered questionnaire was used to collect data. The data were entered into Epi-data and then exported to SPSS for statistical analysis, and to summarize the findings, descriptive statistics were applied. The level of satisfaction was assessed after training, and the satisfaction level was dichotomized as good vs. poor. Result: From the total study participants, 303 (75.7%) responded were satisfied with the training approach, and 285 (71.2%) were satisfied with the peace, stability, and services provided at Wachemo University. Three hundred twenty (80%) participants cultured good knowledge from the volunteer service training. The knowledge gained from training had a strong statistical correlation between satisfaction with services provided, training approach, and training materials Pearson’s r=0.937) (p Two hundred seventy-six (69%) of trainees self-reported that the acquired knowledge from training could prepare the trainees for entrepreneurship or employability. Conclusion: In this study, higher proportions of national voluntary community development service program trainees were satisfied with the training approach, training materials, and service provided at Wachemo University. We recommend that all stockholders undertake a tracing study to find how much the knowledge gained in training improves the employability or entrepreneurism of the national voluntary community development service program trainees at Wachemo University.
    },
     year = {2024}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Level of Satisfaction Among National Voluntary Community Development Service Program Trainees’ at Wachemo University, Ethiopia: Cross-Sectional Study
    AU  - Abebe Alemu
    AU  - Kaleegziabher Lukas
    AU  - Biruk Assefa
    AU  - Habtamu Tamrat
    AU  - Habtamu Abebe
    AU  - Dejene Ermias
    AU  - Natarajan Gopalan
    Y1  - 2024/03/13
    PY  - 2024
    N1  - https://doi.org/10.11648/j.ijvetr.20241001.12
    DO  - 10.11648/j.ijvetr.20241001.12
    T2  - International Journal of Vocational Education and Training Research
    JF  - International Journal of Vocational Education and Training Research
    JO  - International Journal of Vocational Education and Training Research
    SP  - 8
    EP  - 14
    PB  - Science Publishing Group
    SN  - 2469-8199
    UR  - https://doi.org/10.11648/j.ijvetr.20241001.12
    AB  - Introduction: Training is a means to an end, not an end by itself. Training improves the trainees' knowledge, skills, and attitude and should prepare them to engage in governmental and non-governmental economic activities. Knowing the level of national voluntary community development service program trainees' satisfaction can help identify the strength and area that needs improvement. Therefore, this study aimed to assess the level of national voluntary community development service program trainee satisfaction at Wachemo University in 2021. Methods: The cross-sectional survey was conducted from August 29 to September 20, 2021. A total of 442 study participants were enrolled using simple random sampling methods. A structured self-administered questionnaire was used to collect data. The data were entered into Epi-data and then exported to SPSS for statistical analysis, and to summarize the findings, descriptive statistics were applied. The level of satisfaction was assessed after training, and the satisfaction level was dichotomized as good vs. poor. Result: From the total study participants, 303 (75.7%) responded were satisfied with the training approach, and 285 (71.2%) were satisfied with the peace, stability, and services provided at Wachemo University. Three hundred twenty (80%) participants cultured good knowledge from the volunteer service training. The knowledge gained from training had a strong statistical correlation between satisfaction with services provided, training approach, and training materials Pearson’s r=0.937) (p Two hundred seventy-six (69%) of trainees self-reported that the acquired knowledge from training could prepare the trainees for entrepreneurship or employability. Conclusion: In this study, higher proportions of national voluntary community development service program trainees were satisfied with the training approach, training materials, and service provided at Wachemo University. We recommend that all stockholders undertake a tracing study to find how much the knowledge gained in training improves the employability or entrepreneurism of the national voluntary community development service program trainees at Wachemo University.
    
    VL  - 10
    IS  - 1
    ER  - 

    Copy | Download

Author Information
  • Department of Midwifery, College of Medicine and Health Sciences, Wachemo University, Hossana, Ethiopia; Department of Epidemiology and Public Health, School of Life Science, Central University of Tamil Nadu, Thiruvarur, India

  • Department Public Health, College of Medicine and Health Science, Wachemo University, Hossana, Ethiopia

  • Department of Midwifery, College of Medicine and Health Sciences, Wachemo University, Hossana, Ethiopia

  • Department Medicine, College of Medicine and Health Science, Wachemo University, Hossana, Ethiopia

  • Department of Chemistry, College of Natural and Computational Science, Wachemo University, Hossana, Ethiopia

  • Department Public Health, College of Medicine and Health Science, Wachemo University, Hossana, Ethiopia

  • Department of Epidemiology and Public Health, School of Life Science, Central University of Tamil Nadu, Thiruvarur, India

  • Sections