An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project

Dewa Ketut Sudarsana; Putu Ari Sanjaya; Made Mahat Budhi Adnyana

doi:doi:10.11648/j.ijem.20180201.12

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An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project

Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana

Published in International Journal of Engineering Management (Volume 2, Issue 1)

Received: 22 February 2018 Accepted: 8 March 2018 Published: 8 April 2018

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Abstract

The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.

Published in	International Journal of Engineering Management (Volume 2, Issue 1)
DOI	10.11648/j.ijem.20180201.12
Page(s)	8-14
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Evaluation, Implementation, ISO 9001:2008, Obstacles, Contractor, Villa Project

References

[1]	Anonimus. 2008. Sistem Manajemen Mutu – Persyaratan SNI ISO 9001: 2008. Badan Standarisasi Nasional.
[2]	Gaspersz, V. 2006. ISO 9001:2000 and Continual Quality Improvement, Jakarta: PT. Gramedia Pustaka Utama.
[3]	Mulia, T. G. M. 2011. Implementasi Sistem Manajemen Mutu ISO 9001:2008 pada Perusahaan Jasa Konstruksi. (Tugas Akhir yang tidak dipublikasikan, Jurusan Teknik Sipil Fakultas Teknik Universitas Atma Jaya Yogyakarta 2011).
[4]	Pamulu, M. S. 2005. Studi Implementasi ISO 9000: 2000 pada Perusahaan Konstruksi di Makassar, Jurnal Teknik Sipil. Vol. 12, No. 3 Juli 2005.
[5]	Putra, I. G. N. N. A. 2015. Implementasi Sistem Manajemen Mutu ISO 9001:2008 PT Waskita Karya pada Proyek Pembangunan Gedung Blok E RSUD Kabupaten Badung. (Tugas Akhir yang tidak dipublikasikan, Jurusan Teknik Sipil Fakultas Teknik Universitas Udayana 2015).
[6]	Suardi, R. 2003. Sistem Manajemen Mutu ISO 9000:2000, PPM, Jakarta.
[7]	Sugiyono, 2009. Metode Penelitian Kuantitatif, Kualitatif, dan R&D, Bandung: Alfabeta
[8]	Pangemanan, D.G.G., Tarore, H.2013. Faktor-Faktor Yang Mempengaruhi Efektifitas Penerapan Manjemen Mutu ISO 9001:2008 Pada Perusahaan Kontraktordi Kota Manado. Jurnal Ilmiah Media Engineering Vol. 3, No. 1, Maret 2013, ISSN 2087-9334 pages: 49-53.
[9]	Santosa, M.A.W., Widhiawati, I.A.R., Gede Astawa Diputra G.A. 2013. Penerapan Standar Sistem Manajemen Mutu (ISO) 9001:2008 Pada Kontraktor PT. Tunas Jaya Sanur. Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil, Volume 2, No. 1, Pebruari 2013.
[10]	Thilakarathne, P.M.C., Chithrangani S. K. C. 2014. A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka. International Journal of Economics, Finance and Management Sciences, Volume 2, Issue 2, April 2014, Pages: 123-131
[11]	Artha, P.G.B., Adnyana, I. B.R., Widhiawati I.A.R., 2013. Implementasi Sistem Manajemen MISO 9001:2008 pada proyek Alaya Resort Ubud. Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil, Volume 2, No. 1, Pebruari 2013

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Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. (2018). An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. International Journal of Engineering Management, 2(1), 8-14. https://doi.org/10.11648/j.ijem.20180201.12

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ACS Style

Dewa Ketut Sudarsana; Putu Ari Sanjaya; Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int. J. Eng. Manag. 2018, 2(1), 8-14. doi: 10.11648/j.ijem.20180201.12

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AMA Style

Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int J Eng Manag. 2018;2(1):8-14. doi: 10.11648/j.ijem.20180201.12

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@article{10.11648/j.ijem.20180201.12,
  author = {Dewa Ketut Sudarsana and Putu Ari Sanjaya and Made Mahat Budhi Adnyana},
  title = {An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project},
  journal = {International Journal of Engineering Management},
  volume = {2},
  number = {1},
  pages = {8-14},
  doi = {10.11648/j.ijem.20180201.12},
  url = {https://doi.org/10.11648/j.ijem.20180201.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijem.20180201.12},
  abstract = {The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.},
 year = {2018}
}

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TY - JOUR
T1 - An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project
AU - Dewa Ketut Sudarsana
AU - Putu Ari Sanjaya
AU - Made Mahat Budhi Adnyana
Y1 - 2018/04/08
PY - 2018
N1 - https://doi.org/10.11648/j.ijem.20180201.12
DO - 10.11648/j.ijem.20180201.12
T2 - International Journal of Engineering Management
JF - International Journal of Engineering Management
JO - International Journal of Engineering Management
SP - 8
EP - 14
PB - Science Publishing Group
SN - 2640-1568
UR - https://doi.org/10.11648/j.ijem.20180201.12
AB - The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.
VL - 2
IS - 1
ER -

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Author Information

Dewa Ketut Sudarsana

Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia
Putu Ari Sanjaya

Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia
Made Mahat Budhi Adnyana

Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia

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APA Style

Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. (2018). An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. International Journal of Engineering Management, 2(1), 8-14. https://doi.org/10.11648/j.ijem.20180201.12

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ACS Style

Dewa Ketut Sudarsana; Putu Ari Sanjaya; Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int. J. Eng. Manag. 2018, 2(1), 8-14. doi: 10.11648/j.ijem.20180201.12

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AMA Style

Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int J Eng Manag. 2018;2(1):8-14. doi: 10.11648/j.ijem.20180201.12

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@article{10.11648/j.ijem.20180201.12,
  author = {Dewa Ketut Sudarsana and Putu Ari Sanjaya and Made Mahat Budhi Adnyana},
  title = {An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project},
  journal = {International Journal of Engineering Management},
  volume = {2},
  number = {1},
  pages = {8-14},
  doi = {10.11648/j.ijem.20180201.12},
  url = {https://doi.org/10.11648/j.ijem.20180201.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijem.20180201.12},
  abstract = {The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.},
 year = {2018}
}

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