Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking

Maedeh Babaei Chafjiri; Abbas Mahmoudabadi

doi:doi:10.11648/j.ajcst.20180101.15

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Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking

Maedeh Babaei Chafjiri, Abbas Mahmoudabadi

Published in American Journal of Computer Science and Technology (Volume 1, Issue 1)

Received: 30 October 2017 Accepted: 20 November 2017 Published: 2 January 2018

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Abstract

Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.

Published in	American Journal of Computer Science and Technology (Volume 1, Issue 1)
DOI	10.11648/j.ajcst.20180101.15
Page(s)	31-38
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Electronic Banking, Electronic Banking (E-Banking) Risks, Crisis Management, Conceptual Modeling

References

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APA Style

Maedeh Babaei Chafjiri, Abbas Mahmoudabadi. (2018). Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. American Journal of Computer Science and Technology, 1(1), 31-38. https://doi.org/10.11648/j.ajcst.20180101.15

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ACS Style

Maedeh Babaei Chafjiri; Abbas Mahmoudabadi. Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. Am. J. Comput. Sci. Technol. 2018, 1(1), 31-38. doi: 10.11648/j.ajcst.20180101.15

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AMA Style

Maedeh Babaei Chafjiri, Abbas Mahmoudabadi. Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. Am J Comput Sci Technol. 2018;1(1):31-38. doi: 10.11648/j.ajcst.20180101.15

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@article{10.11648/j.ajcst.20180101.15,
  author = {Maedeh Babaei Chafjiri and Abbas Mahmoudabadi},
  title = {Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking},
  journal = {American Journal of Computer Science and Technology},
  volume = {1},
  number = {1},
  pages = {31-38},
  doi = {10.11648/j.ajcst.20180101.15},
  url = {https://doi.org/10.11648/j.ajcst.20180101.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajcst.20180101.15},
  abstract = {Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.},
 year = {2018}
}

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TY  - JOUR
T1  - Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking
AU  - Maedeh Babaei Chafjiri
AU  - Abbas Mahmoudabadi
Y1  - 2018/01/02
PY  - 2018
N1  - https://doi.org/10.11648/j.ajcst.20180101.15
DO  - 10.11648/j.ajcst.20180101.15
T2  - American Journal of Computer Science and Technology
JF  - American Journal of Computer Science and Technology
JO  - American Journal of Computer Science and Technology
SP  - 31
EP  - 38
PB  - Science Publishing Group
SN  - 2640-012X
UR  - https://doi.org/10.11648/j.ajcst.20180101.15
AB  - Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.
VL  - 1
IS  - 1
ER  -

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Author Information

Maedeh Babaei Chafjiri

Department of Information Technology and E-commerce, MehrAstan University, Guilan, Iran
Abbas Mahmoudabadi

Department of Industrial Engineering, MehrAstan University, Guilan, Iran

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APA Style

Maedeh Babaei Chafjiri, Abbas Mahmoudabadi. (2018). Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. American Journal of Computer Science and Technology, 1(1), 31-38. https://doi.org/10.11648/j.ajcst.20180101.15

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ACS Style

Maedeh Babaei Chafjiri; Abbas Mahmoudabadi. Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. Am. J. Comput. Sci. Technol. 2018, 1(1), 31-38. doi: 10.11648/j.ajcst.20180101.15

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AMA Style

Maedeh Babaei Chafjiri, Abbas Mahmoudabadi. Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking. Am J Comput Sci Technol. 2018;1(1):31-38. doi: 10.11648/j.ajcst.20180101.15

Copy | Download

@article{10.11648/j.ajcst.20180101.15,
  author = {Maedeh Babaei Chafjiri and Abbas Mahmoudabadi},
  title = {Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking},
  journal = {American Journal of Computer Science and Technology},
  volume = {1},
  number = {1},
  pages = {31-38},
  doi = {10.11648/j.ajcst.20180101.15},
  url = {https://doi.org/10.11648/j.ajcst.20180101.15},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajcst.20180101.15},
  abstract = {Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Developing a Conceptual Model for Applying the Principles of Crisis Management for Risk Reduction on Electronic Banking
AU  - Maedeh Babaei Chafjiri
AU  - Abbas Mahmoudabadi
Y1  - 2018/01/02
PY  - 2018
N1  - https://doi.org/10.11648/j.ajcst.20180101.15
DO  - 10.11648/j.ajcst.20180101.15
T2  - American Journal of Computer Science and Technology
JF  - American Journal of Computer Science and Technology
JO  - American Journal of Computer Science and Technology
SP  - 31
EP  - 38
PB  - Science Publishing Group
SN  - 2640-012X
UR  - https://doi.org/10.11648/j.ajcst.20180101.15
AB  - Despite many benefits of e-banking for customers, operators and bank managers, e-banking activities are associated with some kinds (types) of risks. Therefore, it is essential to manage E-banking risks utilizing the concepts of risk reduction techniques such as crisis management. The main aim of the present research work is to utilize the principles of crisis management for risk reduction in e-banking. Major risks associated to e-banking including security, provisional, operational, reputational, legal and strategic activities have been identified at the first stage followed by developing a conceptual model for the application of crisis management countermeasures to reduce the risks of electronic banking activities at the second stage. The proposed conceptual model has been validated by analyzing the filled out questionnaires designed for this purpose. In addition to conceptual model approval, results revealed that the principles of crisis management could be applied to reduce the risks which are associated with e-banking activities for both customer relations and internal transactions.
VL  - 1
IS  - 1
ER  -

Copy | Download