Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field.
| Published in | American Journal of Clinical and Experimental Medicine (Volume 5, Issue 2) |
| DOI | 10.11648/j.ajcem.20170502.16 |
| Page(s) | 56-59 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2017. Published by Science Publishing Group |
Patient Preference Form, Communication, Satisfaction, Outpatient
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APA Style
Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta. (2017). Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. American Journal of Clinical and Experimental Medicine, 5(2), 56-59. https://doi.org/10.11648/j.ajcem.20170502.16
ACS Style
Eddy Hartono; Shandy Suwanto Putra; Elizabeth Catrina Jusuf; Umar Malinta. Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. Am. J. Clin. Exp. Med. 2017, 5(2), 56-59. doi: 10.11648/j.ajcem.20170502.16
AMA Style
Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta. Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. Am J Clin Exp Med. 2017;5(2):56-59. doi: 10.11648/j.ajcem.20170502.16
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Download@article{10.11648/j.ajcem.20170502.16,
author = {Eddy Hartono and Shandy Suwanto Putra and Elizabeth Catrina Jusuf and Umar Malinta},
title = {Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia},
journal = {American Journal of Clinical and Experimental Medicine},
volume = {5},
number = {2},
pages = {56-59},
doi = {10.11648/j.ajcem.20170502.16},
url = {https://doi.org/10.11648/j.ajcem.20170502.16},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajcem.20170502.16},
abstract = {Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field.},
year = {2017}
}
TY - JOUR T1 - Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia AU - Eddy Hartono AU - Shandy Suwanto Putra AU - Elizabeth Catrina Jusuf AU - Umar Malinta Y1 - 2017/03/20 PY - 2017 N1 - https://doi.org/10.11648/j.ajcem.20170502.16 DO - 10.11648/j.ajcem.20170502.16 T2 - American Journal of Clinical and Experimental Medicine JF - American Journal of Clinical and Experimental Medicine JO - American Journal of Clinical and Experimental Medicine SP - 56 EP - 59 PB - Science Publishing Group SN - 2330-8133 UR - https://doi.org/10.11648/j.ajcem.20170502.16 AB - Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field. VL - 5 IS - 2 ER -
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