Quality Management Systems (QMSs) have become a mainstay in today’s industries, whether it is defense, frozen food manufacturing or healthcare. These systems, such as ISO, can be acquired and adopted after audits by a certifying body. These audits only check current compliance and not current performance. Only a minimum set of requirements are evaluated in order to gauge eligibility. However, there is no formal investigation into whether an organization can actually manage to successfully implement a QMS, whether ISO or any home grown system for that matter. Quality Management Systems are not silver bullets. They can only work when the organization as a whole is willing to accept it and more importantly has the knowhow, skills and intention to implement it. Implementing a QMS, when there is a lack of readiness to do so, will cause myriad troubles for any organization. This study focuses primarily on how to assess whether an organization, namely Ispahani Islamia Eye Institute and Hospital, has the capability or ‘potential’ to successfully implement a QMS. The study identifies six key elements that are crucial prerequisites for successful QMS adoption and uses these key elements to develop a questionnaire based tool for numerically measuring Islamia’s potential to successfully implement and adopt a QMS. The method will be developed in such a way so as to be meaningful for other organizations in general and across multiple industries.
| Published in | Science Journal of Business and Management (Volume 3, Issue 6) |
| DOI | 10.11648/j.sjbm.20150306.18 |
| Page(s) | 263-275 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2015. Published by Science Publishing Group |
Quality Assurance, Management, Implementation, Potential, Quantitative Measure
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| [2] | ISO DIS 9000 2015 Plain English Definitions (2015) Retrieved from http://www.praxiom.com/iso-definition.htm#Quality_policy |
| [3] | ISO DIS 9000 2015 Plain English Definitions (2015) Retrieved from http://www.praxiom.com/iso-definition.htm#Quality_objective |
| [4] | Bell M A (2010) Determinants of Success in ISO 9000 Implementation (Doctoral Dissertation, University of Miami) Retrieved from http://scholarlyrepository.miami.edu/cgi/viewcontent.cgi?article=1554&context=oa_dissertations |
| [5] | Kaziliūnas A (2010) Impacts of different factors on the implementation of quality management systems and performance outcomes (Doctoral Dissertation, Mykolas Romeris University) Retrieved from www.vta.ttvam.eu |
| [6] | Lamport M, Seetanah B, Conhyedass P & Sannassee R V (2010) The association between ISO 9000 certification and financial performance (Masters Thesis, International Research Symposium in Service Management) Retrieved from http://web.uom.ac.mu/sites/irssm/papers/Lamport,%20Seetanah,%20Conhyedass%20&%20Sannassee%20~%2030.pdf |
| [7] | Basir et al. (2010) ‘The elements of organizational culture which influence the maintenance of ISO 9001: A theoretical framework’(Doctoral Thesis, University of Malaya) Retrieved from http://www.academicjournals.org/AJBM |
| [8] | Wawak S (2014) Culture and QMS implementation. Retrieved from http://mfiles.pl/en/index.php/Culture_and_QMS_implementation |
| [9] | Brown, O. (2013) Successful Implementation of a Quality Control Program - How to develop and implement a quality control program (Masters Thesis, Chalmers University of Technology) Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf |
| [10] | Brown, O. (2013). Dickenson & D.R. Campbell: Quality management implementation in Russia: Strategies for change Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf |
| [11] | Brown, O. (2013). Osaywe & McAndrew: Innovation, diffusion and adoption of total quality management (TQM) Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf |
| [12] | Brown, O. (2013). Mosadeghrad A.M: A survey of total quality management in Iran: Barriers to successful implementation in health care organizations Retrieved from http://publications.lib.chalmers.se/records/fulltext/202814/202814.pdf |
APA Style
Syeda Ismoth Iqbal, Mohammad Rajib Uddin, Samin Ishraq Siddiquee. (2015). An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital. Science Journal of Business and Management, 3(6), 263-275. https://doi.org/10.11648/j.sjbm.20150306.18
ACS Style
Syeda Ismoth Iqbal; Mohammad Rajib Uddin; Samin Ishraq Siddiquee. An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital. Sci. J. Bus. Manag. 2015, 3(6), 263-275. doi: 10.11648/j.sjbm.20150306.18
AMA Style
Syeda Ismoth Iqbal, Mohammad Rajib Uddin, Samin Ishraq Siddiquee. An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital. Sci J Bus Manag. 2015;3(6):263-275. doi: 10.11648/j.sjbm.20150306.18
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Download@article{10.11648/j.sjbm.20150306.18,
author = {Syeda Ismoth Iqbal and Mohammad Rajib Uddin and Samin Ishraq Siddiquee},
title = {An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital},
journal = {Science Journal of Business and Management},
volume = {3},
number = {6},
pages = {263-275},
doi = {10.11648/j.sjbm.20150306.18},
url = {https://doi.org/10.11648/j.sjbm.20150306.18},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20150306.18},
abstract = {Quality Management Systems (QMSs) have become a mainstay in today’s industries, whether it is defense, frozen food manufacturing or healthcare. These systems, such as ISO, can be acquired and adopted after audits by a certifying body. These audits only check current compliance and not current performance. Only a minimum set of requirements are evaluated in order to gauge eligibility. However, there is no formal investigation into whether an organization can actually manage to successfully implement a QMS, whether ISO or any home grown system for that matter. Quality Management Systems are not silver bullets. They can only work when the organization as a whole is willing to accept it and more importantly has the knowhow, skills and intention to implement it. Implementing a QMS, when there is a lack of readiness to do so, will cause myriad troubles for any organization. This study focuses primarily on how to assess whether an organization, namely Ispahani Islamia Eye Institute and Hospital, has the capability or ‘potential’ to successfully implement a QMS. The study identifies six key elements that are crucial prerequisites for successful QMS adoption and uses these key elements to develop a questionnaire based tool for numerically measuring Islamia’s potential to successfully implement and adopt a QMS. The method will be developed in such a way so as to be meaningful for other organizations in general and across multiple industries.},
year = {2015}
}
TY - JOUR T1 - An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital AU - Syeda Ismoth Iqbal AU - Mohammad Rajib Uddin AU - Samin Ishraq Siddiquee Y1 - 2015/12/18 PY - 2015 N1 - https://doi.org/10.11648/j.sjbm.20150306.18 DO - 10.11648/j.sjbm.20150306.18 T2 - Science Journal of Business and Management JF - Science Journal of Business and Management JO - Science Journal of Business and Management SP - 263 EP - 275 PB - Science Publishing Group SN - 2331-0634 UR - https://doi.org/10.11648/j.sjbm.20150306.18 AB - Quality Management Systems (QMSs) have become a mainstay in today’s industries, whether it is defense, frozen food manufacturing or healthcare. These systems, such as ISO, can be acquired and adopted after audits by a certifying body. These audits only check current compliance and not current performance. Only a minimum set of requirements are evaluated in order to gauge eligibility. However, there is no formal investigation into whether an organization can actually manage to successfully implement a QMS, whether ISO or any home grown system for that matter. Quality Management Systems are not silver bullets. They can only work when the organization as a whole is willing to accept it and more importantly has the knowhow, skills and intention to implement it. Implementing a QMS, when there is a lack of readiness to do so, will cause myriad troubles for any organization. This study focuses primarily on how to assess whether an organization, namely Ispahani Islamia Eye Institute and Hospital, has the capability or ‘potential’ to successfully implement a QMS. The study identifies six key elements that are crucial prerequisites for successful QMS adoption and uses these key elements to develop a questionnaire based tool for numerically measuring Islamia’s potential to successfully implement and adopt a QMS. The method will be developed in such a way so as to be meaningful for other organizations in general and across multiple industries. VL - 3 IS - 6 ER -
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