| Peer-Reviewed

Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study

Received: 15 June 2015     Accepted: 26 June 2015     Published: 1 July 2015
Views:       Downloads:
Abstract

Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.

Published in International Journal of Vocational Education and Training Research (Volume 1, Issue 1)
DOI 10.11648/j.ijvetr.20150101.12
Page(s) 5-9
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Library, LibQUAL, Rasch Model, User Satisfaction, Library Services

References
[1] Shill, H. B., & Tonner, S. (2003). Creating a Better Place: Physical Improvements in Academic Libraries, 1995–2002. College & Research Libraries, 64(6), 431-466.
[2] Kashif, M., Hassan, A., & Hassan, H. (2011). Students and Libraries: The Perspectives of Faculty in a Pakistani University. Asian Journal of University Education Vol, 7(1), 69-84.
[3] Waxman, L. (2006). The coffee shop: Social and physical factors influencing place attachment. Journal of Interior Design, 31(3), 35-53.
[4] Alexander, K., Heywood, C., & Smith, J. (2006). Integrating stakeholders during community FM's early project phases. Facilities, 24(7/8), 300-313.
[5] Hakala, U., & Nygrén, U. (2010). Customer satisfaction and the strategic role of university libraries. International Journal of Consumer Studies, 34(2), 204-211.
[6] Montgomery, S. E. (2014). Library space assessment: user learning behaviors in the library. The Journal of Academic Librarianship, 40(1), 70-75.
[7] Hines, S. S. (2014). What Will Libraries Be When They Grow Up?: Responding to the Innovations of Technology and Imagining the Future. Paper presented at the Association of College and Research Libraries 2013 Conference ‘Imagine, Innovate, Inspire’, 10–13 April, Indianapolis.
[8] O'Connor, S., Miao, H., & Wang Bassham, M. (2007). Embracing customer service in libraries. Library Management, 28(1/2), 53-61.
[9] Stephen Town, J., Killick, S., van Weerden, A., & van Weerden, F. (2014). Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success? Performance Measurement and Metrics, 15(1/2), 23-31.
[10] Adnan, R. N. (2010). Penilaian pengurusan fasiliti di sekolah dasar negeri di Jakarta. (PhD), Universiti Tun Hussein Onn Malaysia.
[11] McKenna, J. (2006). The Quality of Academic Library Building Improvements Has a Positive Impact on Library Usage. 2006, 1(3), 4.
[12] Hebert, P. R., & Chaney, S. (2012). Using end-user surveys to enhance facilities design and management. Facilities, 30(11/12), 458-471.Adnan, R. N. (2010). Penilaian pengurusan fasiliti di sekolah dasar negeri di Jakarta. (PhD), Universiti Tun Hussein Onn Malaysia.
[13] Wickens, C. D., Lee, J., Liu, Y., & Becker, S. (2004). An introduction to human factors engineering, 2004: Pearson Education International, Upper Saddle River, NJ.
[14] Filiz, Z. (2007). Service quality of university library: a survey amongst students at Osmangazi University and Anadolu University. İstanbul Üniversitesi İktisat Fakültesi Ekonometri ve İstatistik Dergisi, 5, 1-19.
[15] Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30, 607-610.
[16] Konting, M. M. (1990). Kaedah penyelidikan pendidikan: Dewan Bahasa dan Pustaka.
[17] Chua, Y. P. (2006). Kaedah Penyelidikan: McGraww-Hill.
[18] Bond, T. G., & Fox, C. (2007). Applying the Rasch Model: Fundamental Measurement in the Human Sciences (2nd ed.). New Jersey: Lawrence Erlbaum Associates, Inc.
Cite This Article
  • APA Style

    Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. (2015). Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. International Journal of Vocational Education and Training Research, 1(1), 5-9. https://doi.org/10.11648/j.ijvetr.20150101.12

    Copy | Download

    ACS Style

    Muhamad Saufi Che Rusuli; Norlizawati Yusof; Safiee Idris; Rosmaini Tasmin; Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int. J. Vocat. Educ. Train. Res. 2015, 1(1), 5-9. doi: 10.11648/j.ijvetr.20150101.12

    Copy | Download

    AMA Style

    Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int J Vocat Educ Train Res. 2015;1(1):5-9. doi: 10.11648/j.ijvetr.20150101.12

    Copy | Download

  • @article{10.11648/j.ijvetr.20150101.12,
      author = {Muhamad Saufi Che Rusuli and Norlizawati Yusof and Safiee Idris and Rosmaini Tasmin and Norazlin Hashim and Sphend Imeri},
      title = {Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study},
      journal = {International Journal of Vocational Education and Training Research},
      volume = {1},
      number = {1},
      pages = {5-9},
      doi = {10.11648/j.ijvetr.20150101.12},
      url = {https://doi.org/10.11648/j.ijvetr.20150101.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijvetr.20150101.12},
      abstract = {Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.},
     year = {2015}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study
    AU  - Muhamad Saufi Che Rusuli
    AU  - Norlizawati Yusof
    AU  - Safiee Idris
    AU  - Rosmaini Tasmin
    AU  - Norazlin Hashim
    AU  - Sphend Imeri
    Y1  - 2015/07/01
    PY  - 2015
    N1  - https://doi.org/10.11648/j.ijvetr.20150101.12
    DO  - 10.11648/j.ijvetr.20150101.12
    T2  - International Journal of Vocational Education and Training Research
    JF  - International Journal of Vocational Education and Training Research
    JO  - International Journal of Vocational Education and Training Research
    SP  - 5
    EP  - 9
    PB  - Science Publishing Group
    SN  - 2469-8199
    UR  - https://doi.org/10.11648/j.ijvetr.20150101.12
    AB  - Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.
    VL  - 1
    IS  - 1
    ER  - 

    Copy | Download

Author Information
  • Tunku Tun Aminah Library, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

  • Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

  • Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

  • Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

  • Centre of Diploma Studies, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

  • High Level Training Institute, Gostivar, Macedonia

  • Sections