Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study

Muhamad Saufi Che Rusuli; Norlizawati Yusof; Safiee Idris; Rosmaini Tasmin; Norazlin Hashim; Sphend Imeri

doi:doi:10.11648/j.ijvetr.20150101.12

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Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study

Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, Sphend Imeri

Published in International Journal of Vocational Education and Training Research (Volume 1, Issue 1)

Received: 15 June 2015 Accepted: 26 June 2015 Published: 1 July 2015

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Abstract

Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.

Published in	International Journal of Vocational Education and Training Research (Volume 1, Issue 1)
DOI	10.11648/j.ijvetr.20150101.12
Page(s)	5-9
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Library, LibQUAL, Rasch Model, User Satisfaction, Library Services

References

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[3]	Waxman, L. (2006). The coffee shop: Social and physical factors influencing place attachment. Journal of Interior Design, 31(3), 35-53.
[4]	Alexander, K., Heywood, C., & Smith, J. (2006). Integrating stakeholders during community FM's early project phases. Facilities, 24(7/8), 300-313.
[5]	Hakala, U., & Nygrén, U. (2010). Customer satisfaction and the strategic role of university libraries. International Journal of Consumer Studies, 34(2), 204-211.
[6]	Montgomery, S. E. (2014). Library space assessment: user learning behaviors in the library. The Journal of Academic Librarianship, 40(1), 70-75.
[7]	Hines, S. S. (2014). What Will Libraries Be When They Grow Up?: Responding to the Innovations of Technology and Imagining the Future. Paper presented at the Association of College and Research Libraries 2013 Conference ‘Imagine, Innovate, Inspire’, 10–13 April, Indianapolis.
[8]	O'Connor, S., Miao, H., & Wang Bassham, M. (2007). Embracing customer service in libraries. Library Management, 28(1/2), 53-61.
[9]	Stephen Town, J., Killick, S., van Weerden, A., & van Weerden, F. (2014). Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success? Performance Measurement and Metrics, 15(1/2), 23-31.
[10]	Adnan, R. N. (2010). Penilaian pengurusan fasiliti di sekolah dasar negeri di Jakarta. (PhD), Universiti Tun Hussein Onn Malaysia.
[11]	McKenna, J. (2006). The Quality of Academic Library Building Improvements Has a Positive Impact on Library Usage. 2006, 1(3), 4.
[12]	Hebert, P. R., & Chaney, S. (2012). Using end-user surveys to enhance facilities design and management. Facilities, 30(11/12), 458-471.Adnan, R. N. (2010). Penilaian pengurusan fasiliti di sekolah dasar negeri di Jakarta. (PhD), Universiti Tun Hussein Onn Malaysia.
[13]	Wickens, C. D., Lee, J., Liu, Y., & Becker, S. (2004). An introduction to human factors engineering, 2004: Pearson Education International, Upper Saddle River, NJ.
[14]	Filiz, Z. (2007). Service quality of university library: a survey amongst students at Osmangazi University and Anadolu University. İstanbul Üniversitesi İktisat Fakültesi Ekonometri ve İstatistik Dergisi, 5, 1-19.
[15]	Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30, 607-610.
[16]	Konting, M. M. (1990). Kaedah penyelidikan pendidikan: Dewan Bahasa dan Pustaka.
[17]	Chua, Y. P. (2006). Kaedah Penyelidikan: McGraww-Hill.
[18]	Bond, T. G., & Fox, C. (2007). Applying the Rasch Model: Fundamental Measurement in the Human Sciences (2nd ed.). New Jersey: Lawrence Erlbaum Associates, Inc.

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APA Style

Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. (2015). Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. International Journal of Vocational Education and Training Research, 1(1), 5-9. https://doi.org/10.11648/j.ijvetr.20150101.12

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ACS Style

Muhamad Saufi Che Rusuli; Norlizawati Yusof; Safiee Idris; Rosmaini Tasmin; Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int. J. Vocat. Educ. Train. Res. 2015, 1(1), 5-9. doi: 10.11648/j.ijvetr.20150101.12

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AMA Style

Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int J Vocat Educ Train Res. 2015;1(1):5-9. doi: 10.11648/j.ijvetr.20150101.12

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@article{10.11648/j.ijvetr.20150101.12,
  author = {Muhamad Saufi Che Rusuli and Norlizawati Yusof and Safiee Idris and Rosmaini Tasmin and Norazlin Hashim and Sphend Imeri},
  title = {Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study},
  journal = {International Journal of Vocational Education and Training Research},
  volume = {1},
  number = {1},
  pages = {5-9},
  doi = {10.11648/j.ijvetr.20150101.12},
  url = {https://doi.org/10.11648/j.ijvetr.20150101.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijvetr.20150101.12},
  abstract = {Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.},
 year = {2015}
}

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TY  - JOUR
T1  - Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study
AU  - Muhamad Saufi Che Rusuli
AU  - Norlizawati Yusof
AU  - Safiee Idris
AU  - Rosmaini Tasmin
AU  - Norazlin Hashim
AU  - Sphend Imeri
Y1  - 2015/07/01
PY  - 2015
N1  - https://doi.org/10.11648/j.ijvetr.20150101.12
DO  - 10.11648/j.ijvetr.20150101.12
T2  - International Journal of Vocational Education and Training Research
JF  - International Journal of Vocational Education and Training Research
JO  - International Journal of Vocational Education and Training Research
SP  - 5
EP  - 9
PB  - Science Publishing Group
SN  - 2469-8199
UR  - https://doi.org/10.11648/j.ijvetr.20150101.12
AB  - Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.
VL  - 1
IS  - 1
ER  -

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Author Information

Muhamad Saufi Che Rusuli

Tunku Tun Aminah Library, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Norlizawati Yusof

Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Safiee Idris

Faculty of Technical and Vocational Education, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Rosmaini Tasmin

Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Norazlin Hashim

Centre of Diploma Studies, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
Sphend Imeri

High Level Training Institute, Gostivar, Macedonia

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Plain Text BibTeX RIS

APA Style

Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. (2015). Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. International Journal of Vocational Education and Training Research, 1(1), 5-9. https://doi.org/10.11648/j.ijvetr.20150101.12

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ACS Style

Muhamad Saufi Che Rusuli; Norlizawati Yusof; Safiee Idris; Rosmaini Tasmin; Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int. J. Vocat. Educ. Train. Res. 2015, 1(1), 5-9. doi: 10.11648/j.ijvetr.20150101.12

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AMA Style

Muhamad Saufi Che Rusuli, Norlizawati Yusof, Safiee Idris, Rosmaini Tasmin, Norazlin Hashim, et al. Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study. Int J Vocat Educ Train Res. 2015;1(1):5-9. doi: 10.11648/j.ijvetr.20150101.12

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@article{10.11648/j.ijvetr.20150101.12,
  author = {Muhamad Saufi Che Rusuli and Norlizawati Yusof and Safiee Idris and Rosmaini Tasmin and Norazlin Hashim and Sphend Imeri},
  title = {Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study},
  journal = {International Journal of Vocational Education and Training Research},
  volume = {1},
  number = {1},
  pages = {5-9},
  doi = {10.11648/j.ijvetr.20150101.12},
  url = {https://doi.org/10.11648/j.ijvetr.20150101.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijvetr.20150101.12},
  abstract = {Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.},
 year = {2015}
}

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TY  - JOUR
T1  - Users Satisfaction Toward Learning Space Services Quality at Tunku Tun Aminah Library (Technical University’s Library): A Case Study
AU  - Muhamad Saufi Che Rusuli
AU  - Norlizawati Yusof
AU  - Safiee Idris
AU  - Rosmaini Tasmin
AU  - Norazlin Hashim
AU  - Sphend Imeri
Y1  - 2015/07/01
PY  - 2015
N1  - https://doi.org/10.11648/j.ijvetr.20150101.12
DO  - 10.11648/j.ijvetr.20150101.12
T2  - International Journal of Vocational Education and Training Research
JF  - International Journal of Vocational Education and Training Research
JO  - International Journal of Vocational Education and Training Research
SP  - 5
EP  - 9
PB  - Science Publishing Group
SN  - 2469-8199
UR  - https://doi.org/10.11648/j.ijvetr.20150101.12
AB  - Academic libraries are known as major contributors to students learning on campus, thus, as an important department within higher education institutes and the informal learning space is not known much these days. Therefore, this study strives to discuss about learning space service quality toward user satisfaction at the Tunku Tun Aminah Library (Technical University’s Library). Indeed, it is of high importance to determine how the change in space impacts library users such as ‘students’ perception’ of the learning space which incorporates elements. These identified elements of providing normal learning space mainly consist of ventilated facilities, lighting, size, sound effect, colors and furniture. Hence, this study utilized survey as an instrument and randomly distributed to 339 students who have used the library. The data were analyzed by Rasch measurement model (WINSTEP 3.69.1.11) and the results show that library users’ were moderatley satisfied with learning space (i.e. Iqra’ Room) provided by the library.
VL  - 1
IS  - 1
ER  -

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