The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)

Seyyed Hashem Nobari Torkamani; Hamid Torki; Hamid Chegini

doi:doi:10.11648/j.ijsmit.20170303.12

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The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)

Seyyed Hashem Nobari Torkamani, Hamid Torki, Hamid Chegini

Published in International Journal of Sustainability Management and Information Technologies (Volume 3, Issue 3)

Received: 10 August 2017 Accepted: 8 September 2017 Published: 26 October 2017

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Abstract

Managers and agents working at public sectors need a set of ethical criteria and guidelines in addition to legal criteria which can help them in decision making a, in a world having the characteristics of the third millennium which is saturated in products and experiences so many changes with nonlinear and increasing speed, the only way for the organizations to persist in such intense competition is to gain customer satisfaction. Following social evolutions resulting from high complexity in dividing the social work, professional organizations have played a significant role in setting ethical rules. Social associations lead to emotional attachments and these attachments are effective in ethics. Professional ethics is derived from organizational ethics. Professional ethics are those principles that govern both organizational and managerial functions. Today with broad advancements in management, ethics and human features seem inevitable for managers. Ignoring ethics in interacting with stakeholders causes problems for the organizations and it influences profitability, success and effectiveness of the organization and it questions the legitimacy of the organization. A weak organizational behavior affects the individuals’ attitude towards job, management and organization on the whole and it may change the individual and social performance in an organization. As mentioned above, this study seeks to investigate the effect of professional ethics through commitment and trust in customers’ purchase decision. The population includes 23 authorized representatives of Iran Khodro Co. in Alborz Province and the sample consisting of 384 subjects was selected based on Morgan table and also random cluster sampling and a tool for collecting data is a standardized questionnaire about professional ethics. This questionnaire contains 19 items and of these, 8 questions are about professional ethics in salesmanship, 4 items are related to trust, 4 items are for commitment and 3 ones are about a decision to purchase and fidelity. To design the questionnaire, for commitment and trust variables, questionnaires designed by Dubisi (Elgase, 1991) including commitment and trust were used and for purchase decision variable, a questionnaire designed by Dubisi (Elgase, Rosemary 1991) was used and Roman and Roise model, 2005, and also Chen and Mao model were used for professional ethics in salesmanship. After collecting the data, we analyzed them by SPSS. Then, we observed that there was a positive relationship between professional ethics and customers’ trust and also employees’ commitment in the process of decision making to purchase and more profitability in the organization (Iran Khodro Co.)

Published in	International Journal of Sustainability Management and Information Technologies (Volume 3, Issue 3)
DOI	10.11648/j.ijsmit.20170303.12
Page(s)	28-33
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Professional Ethics, Trust, Commitment, Customer

References

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[2]	Brown, m. (2005). Ethical leadership: asocial learning perspective for construct development and testing. p `120.
[3]	dynamics of supply ghain network with corporate social responsibility through integrated environment precision- making European journal of operational research.
[4]	Francisco j, g.rod r, g, and yaiza del m.a.c. (2007) relation between social environ mental responsibility and performance in hotel firms, hospitaling management, jol, pp.
[5]	Gramer j-m. (2007). organising corporate social responsibility in international product chains, journal of cleaner production. pp. 1.6.
[6]	Maleki, Abbas. ( 2004) Rector for Decision-Making - Process for Resolving Problems - Petrochemical Partners.
[7]	Valentine, Sean., and Fleischman, Gary.,(2008) Professional Ethical Standards, Corporate Social Responsibility and The Perceived Role of Ethics an Social Responsibility, journal of Business Ethics 82, pp. 657-666.
[8]	Yousefi Nehaleh, Ibrahim (2012) - About Professional Ethics.
[9]	Lee, S. H., Lee, T. W. & Lum, C. F. (2008). The effects of employee services on organizational commitment and intentions to quit. Personnel Review, 37, 2, pp. 222-237.
[10]	-Barbalet, J. M, (1994). “Citizenship Rights”, in Citizenship Rights: A Critical Concept (Vol. l), ed. By Bryan. S. Turner and peter Hamilton, London and New York.

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Seyyed Hashem Nobari Torkamani, Hamid Torki, Hamid Chegini. (2017). The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). International Journal of Sustainability Management and Information Technologies, 3(3), 28-33. https://doi.org/10.11648/j.ijsmit.20170303.12

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Seyyed Hashem Nobari Torkamani; Hamid Torki; Hamid Chegini. The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). Int. J. Sustain. Manag. Inf. Technol. 2017, 3(3), 28-33. doi: 10.11648/j.ijsmit.20170303.12

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AMA Style

Seyyed Hashem Nobari Torkamani, Hamid Torki, Hamid Chegini. The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). Int J Sustain Manag Inf Technol. 2017;3(3):28-33. doi: 10.11648/j.ijsmit.20170303.12

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@article{10.11648/j.ijsmit.20170303.12,
  author = {Seyyed Hashem Nobari Torkamani and Hamid Torki and Hamid Chegini},
  title = {The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)},
  journal = {International Journal of Sustainability Management and Information Technologies},
  volume = {3},
  number = {3},
  pages = {28-33},
  doi = {10.11648/j.ijsmit.20170303.12},
  url = {https://doi.org/10.11648/j.ijsmit.20170303.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsmit.20170303.12},
  abstract = {Managers and agents working at public sectors need a set of ethical criteria and guidelines in addition to legal criteria which can help them in decision making a, in a world having the characteristics of the third millennium which is saturated in products and experiences so many changes with nonlinear and increasing speed, the only way for the organizations to persist in such intense competition is to gain customer satisfaction. Following social evolutions resulting from high complexity in dividing the social work, professional organizations have played a significant role in setting ethical rules. Social associations lead to emotional attachments and these attachments are effective in ethics. Professional ethics is derived from organizational ethics. Professional ethics are those principles that govern both organizational and managerial functions. Today with broad advancements in management, ethics and human features seem inevitable for managers. Ignoring ethics in interacting with stakeholders causes problems for the organizations and it influences profitability, success and effectiveness of the organization and it questions the legitimacy of the organization. A weak organizational behavior affects the individuals’ attitude towards job, management and organization on the whole and it may change the individual and social performance in an organization. As mentioned above, this study seeks to investigate the effect of professional ethics through commitment and trust in customers’ purchase decision. The population includes 23 authorized representatives of Iran Khodro Co. in Alborz Province and the sample consisting of 384 subjects was selected based on Morgan table and also random cluster sampling and a tool for collecting data is a standardized questionnaire about professional ethics. This questionnaire contains 19 items and of these, 8 questions are about professional ethics in salesmanship, 4 items are related to trust, 4 items are for commitment and 3 ones are about a decision to purchase and fidelity. To design the questionnaire, for commitment and trust variables, questionnaires designed by Dubisi (Elgase, 1991) including commitment and trust were used and for purchase decision variable, a questionnaire designed by Dubisi (Elgase, Rosemary 1991) was used and Roman and Roise model, 2005, and also Chen and Mao model were used for professional ethics in salesmanship. After collecting the data, we analyzed them by SPSS. Then, we observed that there was a positive relationship between professional ethics and customers’ trust and also employees’ commitment in the process of decision making to purchase and more profitability in the organization (Iran Khodro Co.)},
 year = {2017}
}

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TY  - JOUR
T1  - The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)
AU  - Seyyed Hashem Nobari Torkamani
AU  - Hamid Torki
AU  - Hamid Chegini
Y1  - 2017/10/26
PY  - 2017
N1  - https://doi.org/10.11648/j.ijsmit.20170303.12
DO  - 10.11648/j.ijsmit.20170303.12
T2  - International Journal of Sustainability Management and Information Technologies
JF  - International Journal of Sustainability Management and Information Technologies
JO  - International Journal of Sustainability Management and Information Technologies
SP  - 28
EP  - 33
PB  - Science Publishing Group
SN  - 2575-5110
UR  - https://doi.org/10.11648/j.ijsmit.20170303.12
AB  - Managers and agents working at public sectors need a set of ethical criteria and guidelines in addition to legal criteria which can help them in decision making a, in a world having the characteristics of the third millennium which is saturated in products and experiences so many changes with nonlinear and increasing speed, the only way for the organizations to persist in such intense competition is to gain customer satisfaction. Following social evolutions resulting from high complexity in dividing the social work, professional organizations have played a significant role in setting ethical rules. Social associations lead to emotional attachments and these attachments are effective in ethics. Professional ethics is derived from organizational ethics. Professional ethics are those principles that govern both organizational and managerial functions. Today with broad advancements in management, ethics and human features seem inevitable for managers. Ignoring ethics in interacting with stakeholders causes problems for the organizations and it influences profitability, success and effectiveness of the organization and it questions the legitimacy of the organization. A weak organizational behavior affects the individuals’ attitude towards job, management and organization on the whole and it may change the individual and social performance in an organization. As mentioned above, this study seeks to investigate the effect of professional ethics through commitment and trust in customers’ purchase decision. The population includes 23 authorized representatives of Iran Khodro Co. in Alborz Province and the sample consisting of 384 subjects was selected based on Morgan table and also random cluster sampling and a tool for collecting data is a standardized questionnaire about professional ethics. This questionnaire contains 19 items and of these, 8 questions are about professional ethics in salesmanship, 4 items are related to trust, 4 items are for commitment and 3 ones are about a decision to purchase and fidelity. To design the questionnaire, for commitment and trust variables, questionnaires designed by Dubisi (Elgase, 1991) including commitment and trust were used and for purchase decision variable, a questionnaire designed by Dubisi (Elgase, Rosemary 1991) was used and Roman and Roise model, 2005, and also Chen and Mao model were used for professional ethics in salesmanship. After collecting the data, we analyzed them by SPSS. Then, we observed that there was a positive relationship between professional ethics and customers’ trust and also employees’ commitment in the process of decision making to purchase and more profitability in the organization (Iran Khodro Co.)
VL  - 3
IS  - 3
ER  -

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Author Information

Seyyed Hashem Nobari Torkamani

Management Department, Basir Institute, Abyek, Qazvin Iran
Hamid Torki

Management Department, Basir Institute, Abyek, Qazvin Iran
Hamid Chegini

mangement Department, ABA Institute, Abyek, Qazvin, Iran

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APA Style

Seyyed Hashem Nobari Torkamani, Hamid Torki, Hamid Chegini. (2017). The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). International Journal of Sustainability Management and Information Technologies, 3(3), 28-33. https://doi.org/10.11648/j.ijsmit.20170303.12

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ACS Style

Seyyed Hashem Nobari Torkamani; Hamid Torki; Hamid Chegini. The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). Int. J. Sustain. Manag. Inf. Technol. 2017, 3(3), 28-33. doi: 10.11648/j.ijsmit.20170303.12

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AMA Style

Seyyed Hashem Nobari Torkamani, Hamid Torki, Hamid Chegini. The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran). Int J Sustain Manag Inf Technol. 2017;3(3):28-33. doi: 10.11648/j.ijsmit.20170303.12

Copy | Download

@article{10.11648/j.ijsmit.20170303.12,
  author = {Seyyed Hashem Nobari Torkamani and Hamid Torki and Hamid Chegini},
  title = {The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)},
  journal = {International Journal of Sustainability Management and Information Technologies},
  volume = {3},
  number = {3},
  pages = {28-33},
  doi = {10.11648/j.ijsmit.20170303.12},
  url = {https://doi.org/10.11648/j.ijsmit.20170303.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsmit.20170303.12},
  abstract = {Managers and agents working at public sectors need a set of ethical criteria and guidelines in addition to legal criteria which can help them in decision making a, in a world having the characteristics of the third millennium which is saturated in products and experiences so many changes with nonlinear and increasing speed, the only way for the organizations to persist in such intense competition is to gain customer satisfaction. Following social evolutions resulting from high complexity in dividing the social work, professional organizations have played a significant role in setting ethical rules. Social associations lead to emotional attachments and these attachments are effective in ethics. Professional ethics is derived from organizational ethics. Professional ethics are those principles that govern both organizational and managerial functions. Today with broad advancements in management, ethics and human features seem inevitable for managers. Ignoring ethics in interacting with stakeholders causes problems for the organizations and it influences profitability, success and effectiveness of the organization and it questions the legitimacy of the organization. A weak organizational behavior affects the individuals’ attitude towards job, management and organization on the whole and it may change the individual and social performance in an organization. As mentioned above, this study seeks to investigate the effect of professional ethics through commitment and trust in customers’ purchase decision. The population includes 23 authorized representatives of Iran Khodro Co. in Alborz Province and the sample consisting of 384 subjects was selected based on Morgan table and also random cluster sampling and a tool for collecting data is a standardized questionnaire about professional ethics. This questionnaire contains 19 items and of these, 8 questions are about professional ethics in salesmanship, 4 items are related to trust, 4 items are for commitment and 3 ones are about a decision to purchase and fidelity. To design the questionnaire, for commitment and trust variables, questionnaires designed by Dubisi (Elgase, 1991) including commitment and trust were used and for purchase decision variable, a questionnaire designed by Dubisi (Elgase, Rosemary 1991) was used and Roman and Roise model, 2005, and also Chen and Mao model were used for professional ethics in salesmanship. After collecting the data, we analyzed them by SPSS. Then, we observed that there was a positive relationship between professional ethics and customers’ trust and also employees’ commitment in the process of decision making to purchase and more profitability in the organization (Iran Khodro Co.)},
 year = {2017}
}

Copy | Download

TY  - JOUR
T1  - The Effectiveness of Sustainable Indexes Commitment and Trust on Customers’ Purchase Decision in Professional Ethics (Iran Khodro Co. in Alborz Province, Iran)
AU  - Seyyed Hashem Nobari Torkamani
AU  - Hamid Torki
AU  - Hamid Chegini
Y1  - 2017/10/26
PY  - 2017
N1  - https://doi.org/10.11648/j.ijsmit.20170303.12
DO  - 10.11648/j.ijsmit.20170303.12
T2  - International Journal of Sustainability Management and Information Technologies
JF  - International Journal of Sustainability Management and Information Technologies
JO  - International Journal of Sustainability Management and Information Technologies
SP  - 28
EP  - 33
PB  - Science Publishing Group
SN  - 2575-5110
UR  - https://doi.org/10.11648/j.ijsmit.20170303.12
AB  - Managers and agents working at public sectors need a set of ethical criteria and guidelines in addition to legal criteria which can help them in decision making a, in a world having the characteristics of the third millennium which is saturated in products and experiences so many changes with nonlinear and increasing speed, the only way for the organizations to persist in such intense competition is to gain customer satisfaction. Following social evolutions resulting from high complexity in dividing the social work, professional organizations have played a significant role in setting ethical rules. Social associations lead to emotional attachments and these attachments are effective in ethics. Professional ethics is derived from organizational ethics. Professional ethics are those principles that govern both organizational and managerial functions. Today with broad advancements in management, ethics and human features seem inevitable for managers. Ignoring ethics in interacting with stakeholders causes problems for the organizations and it influences profitability, success and effectiveness of the organization and it questions the legitimacy of the organization. A weak organizational behavior affects the individuals’ attitude towards job, management and organization on the whole and it may change the individual and social performance in an organization. As mentioned above, this study seeks to investigate the effect of professional ethics through commitment and trust in customers’ purchase decision. The population includes 23 authorized representatives of Iran Khodro Co. in Alborz Province and the sample consisting of 384 subjects was selected based on Morgan table and also random cluster sampling and a tool for collecting data is a standardized questionnaire about professional ethics. This questionnaire contains 19 items and of these, 8 questions are about professional ethics in salesmanship, 4 items are related to trust, 4 items are for commitment and 3 ones are about a decision to purchase and fidelity. To design the questionnaire, for commitment and trust variables, questionnaires designed by Dubisi (Elgase, 1991) including commitment and trust were used and for purchase decision variable, a questionnaire designed by Dubisi (Elgase, Rosemary 1991) was used and Roman and Roise model, 2005, and also Chen and Mao model were used for professional ethics in salesmanship. After collecting the data, we analyzed them by SPSS. Then, we observed that there was a positive relationship between professional ethics and customers’ trust and also employees’ commitment in the process of decision making to purchase and more profitability in the organization (Iran Khodro Co.)
VL  - 3
IS  - 3
ER  -

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