The Role of Emotional Intelligence in Counterproductive Work Behavior

Irene Samanta; Sofia Kallou

doi:doi:10.11648/j.ebm.20200602.11

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The Role of Emotional Intelligence in Counterproductive Work Behavior

Irene Samanta, Sofia Kallou

Published in European Business & Management (Volume 6, Issue 2)

Received: 25 January 2020 Accepted: 20 February 2020 Published: 29 May 2020

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Abstract

The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.

Published in	European Business & Management (Volume 6, Issue 2)
DOI	10.11648/j.ebm.20200602.11
Page(s)	20-27
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Emotional Intelligence, Job Satisfaction, Counterproductive Work Behavior, Local Government

References

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APA Style

Irene Samanta, Sofia Kallou. (2020). The Role of Emotional Intelligence in Counterproductive Work Behavior. European Business & Management, 6(2), 20-27. https://doi.org/10.11648/j.ebm.20200602.11

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Irene Samanta; Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur. Bus. Manag. 2020, 6(2), 20-27. doi: 10.11648/j.ebm.20200602.11

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Irene Samanta, Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur Bus Manag. 2020;6(2):20-27. doi: 10.11648/j.ebm.20200602.11

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@article{10.11648/j.ebm.20200602.11,
  author = {Irene Samanta and Sofia Kallou},
  title = {The Role of Emotional Intelligence in Counterproductive Work Behavior},
  journal = {European Business & Management},
  volume = {6},
  number = {2},
  pages = {20-27},
  doi = {10.11648/j.ebm.20200602.11},
  url = {https://doi.org/10.11648/j.ebm.20200602.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20200602.11},
  abstract = {The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.},
 year = {2020}
}

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TY  - JOUR
T1  - The Role of Emotional Intelligence in Counterproductive Work Behavior
AU  - Irene Samanta
AU  - Sofia Kallou
Y1  - 2020/05/29
PY  - 2020
N1  - https://doi.org/10.11648/j.ebm.20200602.11
DO  - 10.11648/j.ebm.20200602.11
T2  - European Business & Management
JF  - European Business & Management
JO  - European Business & Management
SP  - 20
EP  - 27
PB  - Science Publishing Group
SN  - 2575-5811
UR  - https://doi.org/10.11648/j.ebm.20200602.11
AB  - The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.
VL  - 6
IS  - 2
ER  -

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Author Information

Irene Samanta

Department of Business Administration, University of West Attica, Aegaleo-Athens, Greece
Sofia Kallou

Department of Business Administration, University of West Attica, Aegaleo-Athens, Greece

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APA Style

Irene Samanta, Sofia Kallou. (2020). The Role of Emotional Intelligence in Counterproductive Work Behavior. European Business & Management, 6(2), 20-27. https://doi.org/10.11648/j.ebm.20200602.11

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ACS Style

Irene Samanta; Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur. Bus. Manag. 2020, 6(2), 20-27. doi: 10.11648/j.ebm.20200602.11

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AMA Style

Irene Samanta, Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur Bus Manag. 2020;6(2):20-27. doi: 10.11648/j.ebm.20200602.11

Copy | Download

@article{10.11648/j.ebm.20200602.11,
  author = {Irene Samanta and Sofia Kallou},
  title = {The Role of Emotional Intelligence in Counterproductive Work Behavior},
  journal = {European Business & Management},
  volume = {6},
  number = {2},
  pages = {20-27},
  doi = {10.11648/j.ebm.20200602.11},
  url = {https://doi.org/10.11648/j.ebm.20200602.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ebm.20200602.11},
  abstract = {The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.},
 year = {2020}
}

Copy | Download

TY  - JOUR
T1  - The Role of Emotional Intelligence in Counterproductive Work Behavior
AU  - Irene Samanta
AU  - Sofia Kallou
Y1  - 2020/05/29
PY  - 2020
N1  - https://doi.org/10.11648/j.ebm.20200602.11
DO  - 10.11648/j.ebm.20200602.11
T2  - European Business & Management
JF  - European Business & Management
JO  - European Business & Management
SP  - 20
EP  - 27
PB  - Science Publishing Group
SN  - 2575-5811
UR  - https://doi.org/10.11648/j.ebm.20200602.11
AB  - The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.
VL  - 6
IS  - 2
ER  -

Copy | Download