Since 2003, the Taichung Jazz Festival has become one of the major annual events regularly held in Taichung City. The number of tourists and the tourism business opportunities brought by this festival has been increasing year by year, even reaching more than 1 million participating tourists/times ever since 2015. In terms of traditional assessment methods for great events, we used to obtain analytic information such as visitor satisfaction or the number of people through questionnaires. However, different levels of issues concerned by tourists cannot be easily understood through standardized questionnaires. Due to the popularization of online platforms and smart phones, people tend to voluntarily provide some information when they are participating in an activity. Such coordinated information is namely "Volunteered geographic information" (VGI), ex. "check-in" created by anyone. People can show their positive and negative messages by expressing their words about certain places (food, landscape, etc.), which can can make up for the shortcomings of traditional questionnaires. In this study, through the API provided by Facebook and by writing a web crawler program, we downloaded a total of 46,260 comments/messages written by people during the period of the Jazz Festival. Then, by means of Chinese word segmentation and through keywords, statistical analyses were conducted on two indicators shown by these tourists regarding the Jazz Festival: 1. Satisfaction about this event: To analyze people's positive and negative evaluations of the handling of this event, as well as their feelings; 2. Suggestions for event improvements: To analyze all aspects of concrete problems and suggestions for improvements proposed by people for this event. In this study, through collecting VGI data and constructing unstructured information analysis methods, explorations were made, concerning people's intuitive feeling about Jazz Festival from a mass perspective. In addition, comparisons and analyses against traditional questionnaires were conducted. Therefore, the findings of this study can serve as a reference for future leisure activity surveys combined with VGI data analyses.
| Published in | Advances in Sciences and Humanities (Volume 4, Issue 2) |
| DOI | 10.11648/j.ash.20180402.11 |
| Page(s) | 16-24 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2018. Published by Science Publishing Group |
VGI, GIS, Big Data, Taichung Jazz Festival
| [1] | Yang, L., Geng, X., &Liao, H. (2016). A web sentiment analysis method on fuzzy clustering for mobile social media users. Eurasip Journal on Wireless Communications and Networking, 2016 (1). https://doi.org/10.1186/s13638-016-0626-0. |
| [2] | Salloum, S. A., Al-Emran, M., &Shaalan, K. (2017). Mining Text in News Channels: A Case Study from Facebook. International Journal of Information Technology and Language Studies, 1 (1), 1–9. |
| [3] | Surowiecki, J., &Sunstein, C. R. (2004). The wisdom of crowds: why the many are smarter than the few and how collective wisdom shapes business, economies, societies and nations. Choice Reviews Online, 42 (3), 42-1645-42–1645. |
| [4] | Salloum, S. A., Al-Emran, M., Monem, A. A., &Shaalan, K. (2017). A Survey of Text Mining in Social Media: Facebook and Twitter Perspectives. Advances in Science, Technology and Engineering Systems Journal, 2 (1), 127–133. https://doi.org/10.25046/aj020115. |
| [5] | Harvey, M., &Han, J. (2001). Geographic data mining and knowledge discovery: An overview. Geographic Data Mining and Knowledge Discovery, 9–21. |
| [6] | Goodchild, M. F. (2007). Citizens as sensors: The world of volunteered geography. GeoJournal, 69 (4), 211–221. |
| [7] | Lin, F. C., Hsueh, N. L., Wu, C. H., Chung, L. K., & Chou, T. Y. (2015). Using the intelligence of the masses to provide disaster information and information filtering mechanisms—Taking the flood disaster as an example, Engineering, 88 (04), pp. 53-67, Taiwan, ROC. |
| [8] | Parker, C. J., May, A. J., &Mitchell, V. (2012). Using VGI To Enhance User Judgements Of Quality And Authority. In D. Whyatt & B. Rowlingson (Eds.), Proceedings of GIS Research UK 20th Annual Conference (Vol. Lancaster, pp. 171–178). GIS Research UK. |
| [9] | Gonzalez, R., Figueroa, G., &Chen, Y.-S. (2012). Tweo Locator. Proceedings of the 5th International Workshop on Location-Based Social Networks - LBSN ’12, (May), 24. |
| [10] | Salton, G., &Buckley, C. (1988). Term-weighting approaches in automatic text retrieval. Information Processing and Management, 24 (5), 513–523. |
| [11] | Wu, Z. H. (2014), A Framework for Web Comments-based Opinion Mining System (Master’s thesis). Feng Chia University, Taiwan, ROC. |
APA Style
Shunjen Lai, Chengting Wu, Tienyin Chou, Meiling Yeh. (2018). The Study of Using VGI to Analyze the Tourist Satisfaction About Taichung Jazz Festival. Advances in Sciences and Humanities, 4(2), 16-24. https://doi.org/10.11648/j.ash.20180402.11
ACS Style
Shunjen Lai; Chengting Wu; Tienyin Chou; Meiling Yeh. The Study of Using VGI to Analyze the Tourist Satisfaction About Taichung Jazz Festival. Adv. Sci. Humanit. 2018, 4(2), 16-24. doi: 10.11648/j.ash.20180402.11
AMA Style
Shunjen Lai, Chengting Wu, Tienyin Chou, Meiling Yeh. The Study of Using VGI to Analyze the Tourist Satisfaction About Taichung Jazz Festival. Adv Sci Humanit. 2018;4(2):16-24. doi: 10.11648/j.ash.20180402.11
Share This Article
Twitter
Linked In
Facebook
Copy
Download@article{10.11648/j.ash.20180402.11,
author = {Shunjen Lai and Chengting Wu and Tienyin Chou and Meiling Yeh},
title = {The Study of Using VGI to Analyze the Tourist Satisfaction About Taichung Jazz Festival},
journal = {Advances in Sciences and Humanities},
volume = {4},
number = {2},
pages = {16-24},
doi = {10.11648/j.ash.20180402.11},
url = {https://doi.org/10.11648/j.ash.20180402.11},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ash.20180402.11},
abstract = {Since 2003, the Taichung Jazz Festival has become one of the major annual events regularly held in Taichung City. The number of tourists and the tourism business opportunities brought by this festival has been increasing year by year, even reaching more than 1 million participating tourists/times ever since 2015. In terms of traditional assessment methods for great events, we used to obtain analytic information such as visitor satisfaction or the number of people through questionnaires. However, different levels of issues concerned by tourists cannot be easily understood through standardized questionnaires. Due to the popularization of online platforms and smart phones, people tend to voluntarily provide some information when they are participating in an activity. Such coordinated information is namely "Volunteered geographic information" (VGI), ex. "check-in" created by anyone. People can show their positive and negative messages by expressing their words about certain places (food, landscape, etc.), which can can make up for the shortcomings of traditional questionnaires. In this study, through the API provided by Facebook and by writing a web crawler program, we downloaded a total of 46,260 comments/messages written by people during the period of the Jazz Festival. Then, by means of Chinese word segmentation and through keywords, statistical analyses were conducted on two indicators shown by these tourists regarding the Jazz Festival: 1. Satisfaction about this event: To analyze people's positive and negative evaluations of the handling of this event, as well as their feelings; 2. Suggestions for event improvements: To analyze all aspects of concrete problems and suggestions for improvements proposed by people for this event. In this study, through collecting VGI data and constructing unstructured information analysis methods, explorations were made, concerning people's intuitive feeling about Jazz Festival from a mass perspective. In addition, comparisons and analyses against traditional questionnaires were conducted. Therefore, the findings of this study can serve as a reference for future leisure activity surveys combined with VGI data analyses.},
year = {2018}
}
TY - JOUR T1 - The Study of Using VGI to Analyze the Tourist Satisfaction About Taichung Jazz Festival AU - Shunjen Lai AU - Chengting Wu AU - Tienyin Chou AU - Meiling Yeh Y1 - 2018/05/24 PY - 2018 N1 - https://doi.org/10.11648/j.ash.20180402.11 DO - 10.11648/j.ash.20180402.11 T2 - Advances in Sciences and Humanities JF - Advances in Sciences and Humanities JO - Advances in Sciences and Humanities SP - 16 EP - 24 PB - Science Publishing Group SN - 2472-0984 UR - https://doi.org/10.11648/j.ash.20180402.11 AB - Since 2003, the Taichung Jazz Festival has become one of the major annual events regularly held in Taichung City. The number of tourists and the tourism business opportunities brought by this festival has been increasing year by year, even reaching more than 1 million participating tourists/times ever since 2015. In terms of traditional assessment methods for great events, we used to obtain analytic information such as visitor satisfaction or the number of people through questionnaires. However, different levels of issues concerned by tourists cannot be easily understood through standardized questionnaires. Due to the popularization of online platforms and smart phones, people tend to voluntarily provide some information when they are participating in an activity. Such coordinated information is namely "Volunteered geographic information" (VGI), ex. "check-in" created by anyone. People can show their positive and negative messages by expressing their words about certain places (food, landscape, etc.), which can can make up for the shortcomings of traditional questionnaires. In this study, through the API provided by Facebook and by writing a web crawler program, we downloaded a total of 46,260 comments/messages written by people during the period of the Jazz Festival. Then, by means of Chinese word segmentation and through keywords, statistical analyses were conducted on two indicators shown by these tourists regarding the Jazz Festival: 1. Satisfaction about this event: To analyze people's positive and negative evaluations of the handling of this event, as well as their feelings; 2. Suggestions for event improvements: To analyze all aspects of concrete problems and suggestions for improvements proposed by people for this event. In this study, through collecting VGI data and constructing unstructured information analysis methods, explorations were made, concerning people's intuitive feeling about Jazz Festival from a mass perspective. In addition, comparisons and analyses against traditional questionnaires were conducted. Therefore, the findings of this study can serve as a reference for future leisure activity surveys combined with VGI data analyses. VL - 4 IS - 2 ER -
Information
Email: