Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

Raphael Boboto Mobonda; Sllife Nyazabe Nyazabe; Lee Myung-Jin; Vogel Kiketa Mofunda; Justin Lingole Mbembo

doi:doi:10.11648/j.ajomis.20240903.11

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Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

Raphael Boboto Mobonda, Sllife Nyazabe Nyazabe^*

, Lee Myung-Jin, Vogel Kiketa Mofunda, Justin Lingole Mbembo

Published in American Journal of Operations Management and Information Systems (Volume 9, Issue 3)

Received: 25 August 2024 Accepted: 9 September 2024 Published: 26 September 2024

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Abstract

This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services.

Published in	American Journal of Operations Management and Information Systems (Volume 9, Issue 3)
DOI	10.11648/j.ajomis.20240903.11
Page(s)	43-55
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

E-Governance, ICT, Public Administration, DR Congo, Technology Adoption, Is in Developing Countries

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APA Style

Mobonda, R. B., Nyazabe, S. N., Myung-Jin, L., Mofunda, V. K., Mbembo, J. L. (2024). Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. American Journal of Operations Management and Information Systems, 9(3), 43-55. https://doi.org/10.11648/j.ajomis.20240903.11

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ACS Style

Mobonda, R. B.; Nyazabe, S. N.; Myung-Jin, L.; Mofunda, V. K.; Mbembo, J. L. Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. Am. J. Oper. Manag. Inf. Syst. 2024, 9(3), 43-55. doi: 10.11648/j.ajomis.20240903.11

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AMA Style

Mobonda RB, Nyazabe SN, Myung-Jin L, Mofunda VK, Mbembo JL. Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. Am J Oper Manag Inf Syst. 2024;9(3):43-55. doi: 10.11648/j.ajomis.20240903.11

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@article{10.11648/j.ajomis.20240903.11,
  author = {Raphael Boboto Mobonda and Sllife Nyazabe Nyazabe and Lee Myung-Jin and Vogel Kiketa Mofunda and Justin Lingole Mbembo},
  title = {Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo
},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {9},
  number = {3},
  pages = {43-55},
  doi = {10.11648/j.ajomis.20240903.11},
  url = {https://doi.org/10.11648/j.ajomis.20240903.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20240903.11},
  abstract = {This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services. 
},
 year = {2024}
}

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TY  - JOUR
T1  - Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

AU  - Raphael Boboto Mobonda
AU  - Sllife Nyazabe Nyazabe
AU  - Lee Myung-Jin
AU  - Vogel Kiketa Mofunda
AU  - Justin Lingole Mbembo
Y1  - 2024/09/26
PY  - 2024
N1  - https://doi.org/10.11648/j.ajomis.20240903.11
DO  - 10.11648/j.ajomis.20240903.11
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 43
EP  - 55
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20240903.11
AB  - This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services. 

VL  - 9
IS  - 3
ER  -

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Author Information

Raphael Boboto Mobonda

Ministry of Posts, Telecommunications, and Digital, General Secretariat for Digital Affairs, Kinshasa, DR Congo

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Sllife Nyazabe Nyazabe

Grduate School of Global Digital Innovation, College of Business, Daejeon, South Korea; Computing Management and English for Business, University of Kinshasa, Kinshasa, DR Congo

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http://orcid.org/0009-0000-8468-657X
Lee Myung-Jin

Digital Technology Transformation, Soongsil University, Dongjak-gu, Korea

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Vogel Kiketa Mofunda

School of Engineering, Technology Management, Economy and Policy, Seoul of National University, Seoul, South Korea; Computing Management and English for Business, University of Kinshasa, Kinshasa, DR Congo

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Justin Lingole Mbembo

Digital Innovation, Hanyang University Erica, Ansan, Korea; Computing Management and English for Business, University of Kinshasa, Kinshasa, DR Congo

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APA Style

Mobonda, R. B., Nyazabe, S. N., Myung-Jin, L., Mofunda, V. K., Mbembo, J. L. (2024). Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. American Journal of Operations Management and Information Systems, 9(3), 43-55. https://doi.org/10.11648/j.ajomis.20240903.11

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ACS Style

Mobonda, R. B.; Nyazabe, S. N.; Myung-Jin, L.; Mofunda, V. K.; Mbembo, J. L. Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. Am. J. Oper. Manag. Inf. Syst. 2024, 9(3), 43-55. doi: 10.11648/j.ajomis.20240903.11

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AMA Style

Mobonda RB, Nyazabe SN, Myung-Jin L, Mofunda VK, Mbembo JL. Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo. Am J Oper Manag Inf Syst. 2024;9(3):43-55. doi: 10.11648/j.ajomis.20240903.11

Copy | Download

@article{10.11648/j.ajomis.20240903.11,
  author = {Raphael Boboto Mobonda and Sllife Nyazabe Nyazabe and Lee Myung-Jin and Vogel Kiketa Mofunda and Justin Lingole Mbembo},
  title = {Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo
},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {9},
  number = {3},
  pages = {43-55},
  doi = {10.11648/j.ajomis.20240903.11},
  url = {https://doi.org/10.11648/j.ajomis.20240903.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20240903.11},
  abstract = {This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services. 
},
 year = {2024}
}

Copy | Download

TY  - JOUR
T1  - Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

AU  - Raphael Boboto Mobonda
AU  - Sllife Nyazabe Nyazabe
AU  - Lee Myung-Jin
AU  - Vogel Kiketa Mofunda
AU  - Justin Lingole Mbembo
Y1  - 2024/09/26
PY  - 2024
N1  - https://doi.org/10.11648/j.ajomis.20240903.11
DO  - 10.11648/j.ajomis.20240903.11
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 43
EP  - 55
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20240903.11
AB  - This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services. 

VL  - 9
IS  - 3
ER  -

Copy | Download