Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State

Ogungbade Aderonke Ayobami

doi:doi:10.11648/j.ajomis.20220701.11

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Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State

Ogungbade Aderonke Ayobami

Published in American Journal of Operations Management and Information Systems (Volume 7, Issue 1)

Received: 16 April 2022 Accepted: 3 May 2022 Published: 30 June 2022

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Abstract

This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.

Published in	American Journal of Operations Management and Information Systems (Volume 7, Issue 1)
DOI	10.11648/j.ajomis.20220701.11
Page(s)	1-9
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Survey, Undergraduate Users, Users Satisfaction, Library Services, Academic Librarians

References

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APA Style

Ogungbade Aderonke Ayobami. (2022). Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. American Journal of Operations Management and Information Systems, 7(1), 1-9. https://doi.org/10.11648/j.ajomis.20220701.11

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ACS Style

Ogungbade Aderonke Ayobami. Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. Am. J. Oper. Manag. Inf. Syst. 2022, 7(1), 1-9. doi: 10.11648/j.ajomis.20220701.11

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AMA Style

Ogungbade Aderonke Ayobami. Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. Am J Oper Manag Inf Syst. 2022;7(1):1-9. doi: 10.11648/j.ajomis.20220701.11

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@article{10.11648/j.ajomis.20220701.11,
  author = {Ogungbade Aderonke Ayobami},
  title = {Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {7},
  number = {1},
  pages = {1-9},
  doi = {10.11648/j.ajomis.20220701.11},
  url = {https://doi.org/10.11648/j.ajomis.20220701.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20220701.11},
  abstract = {This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.},
 year = {2022}
}

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TY  - JOUR
T1  - Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State
AU  - Ogungbade Aderonke Ayobami
Y1  - 2022/06/30
PY  - 2022
N1  - https://doi.org/10.11648/j.ajomis.20220701.11
DO  - 10.11648/j.ajomis.20220701.11
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 1
EP  - 9
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20220701.11
AB  - This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.
VL  - 7
IS  - 1
ER  -

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Author Information

Ogungbade Aderonke Ayobami

Higher Library, Mountain Top University, Makogi Oba, Nigeria

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APA Style

Ogungbade Aderonke Ayobami. (2022). Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. American Journal of Operations Management and Information Systems, 7(1), 1-9. https://doi.org/10.11648/j.ajomis.20220701.11

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ACS Style

Ogungbade Aderonke Ayobami. Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. Am. J. Oper. Manag. Inf. Syst. 2022, 7(1), 1-9. doi: 10.11648/j.ajomis.20220701.11

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AMA Style

Ogungbade Aderonke Ayobami. Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State. Am J Oper Manag Inf Syst. 2022;7(1):1-9. doi: 10.11648/j.ajomis.20220701.11

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@article{10.11648/j.ajomis.20220701.11,
  author = {Ogungbade Aderonke Ayobami},
  title = {Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State},
  journal = {American Journal of Operations Management and Information Systems},
  volume = {7},
  number = {1},
  pages = {1-9},
  doi = {10.11648/j.ajomis.20220701.11},
  url = {https://doi.org/10.11648/j.ajomis.20220701.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajomis.20220701.11},
  abstract = {This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.},
 year = {2022}
}

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TY  - JOUR
T1  - Survey of Undergraduates Users Satisfaction with Library Services in Selected Academic Libraries in Ogun State
AU  - Ogungbade Aderonke Ayobami
Y1  - 2022/06/30
PY  - 2022
N1  - https://doi.org/10.11648/j.ajomis.20220701.11
DO  - 10.11648/j.ajomis.20220701.11
T2  - American Journal of Operations Management and Information Systems
JF  - American Journal of Operations Management and Information Systems
JO  - American Journal of Operations Management and Information Systems
SP  - 1
EP  - 9
PB  - Science Publishing Group
SN  - 2578-8310
UR  - https://doi.org/10.11648/j.ajomis.20220701.11
AB  - This study surveyed the undergraduate users’ satisfaction with library services in selected academic libraries in Ogun State. Descriptive survey research design was adopted for this study. The population of this study comprised the undergraduates of the selected academic libraries in Ogun State. Stratified random sampling technique was used to select 116 undergraduates for this study. A well-structured, self-designed and close-ended questionnaire was used as the instrument in gathering data from the respondents. The data analysis was subjected to frequency counts and percentage method. Findings revealed that lending of books, library orientation, opening hours of the library, photocopying services, research services, binding services, answering users query, lending services in the library, internet services, current awareness services, selective dissemination of information, bibliography services, inter-library loan, indexing and abstracting services and notification of conferences, seminars and workshop services are the library services available in the selected academic libraries in Ogun State. There is high utilization of library services by the undergraduates of the selected academic libraries. The major challenges facing the usage of library services are low information support, unawareness of available library services in the library, ineffective of library services, non-functional catalogue are the challenges facing the use of library services. Based on the findings, it was recommended that the library management should provide more library services and other new information media in the library to enable undergraduate library user become acquainted with library services and its related materials.
VL  - 7
IS  - 1
ER  -

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