Evaluation of Express Service Quality on Campus

Ji Xuehua

doi:doi:10.11648/j.ajetm.20180303.11

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Evaluation of Express Service Quality on Campus

Ji Xuehua

Published in American Journal of Engineering and Technology Management (Volume 3, Issue 3)

Received: 24 May 2018 Accepted: 6 June 2018 Published: 29 June 2018

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Abstract

To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.

Published in	American Journal of Engineering and Technology Management (Volume 3, Issue 3)
DOI	10.11648/j.ajetm.20180303.11
Page(s)	42-46
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Campus Express Delivery, Quality of Service, SERVQUAL Model, FAHP

References

[1]	YANG Xiaohong, “Study on the Operation Mode of the Campus Express Between Double Subjection,” Journal of logistics technology, no. 7, pp. 35-37, 2014.
[2]	CHEN Ping, YANG Jinwei, “Study on Quality Evaluation and Improvement Countermeasures of On-campus Express Delivery Service,” Logistics Technology, no. 15, pp. 192-195, 2014.
[3]	YU Ming, LI Guojun, “A Survey of University Students’ Satisfaction to Express Service in Urumqi,” Logistics Technology, no. 34, pp. 158-161, 2015.
[4]	XIE Fang, “Empirical Research on the Relations between Online Shopping Customer Perceived Service Quality and Customer Repurchase Intention,” The Theory and Practice of Finance and Economics, vol. 3, no. 37, pp. 123-127, 2016.
[5]	LIU Zhiqiang, ZHANG Congyan, “Empirical Research on A Private Courier Company’s service quality evaluation from the perspective of customer perception,” Enterprise Economy, no. 7, pp. 88-92, 2014.
[6]	ZHENG Jianing, “Who Moved My Information？”-Ownership and Protection of Express Service Information, Lanzhou Academic Journal, no. 8, pp. 150-156, 2016.
[7]	ZHANG Xinghua, LIANG Kaihao, “Analysis of Factors affecting Campus Express Service Satisfaction,” Economic Research Guide, no. 21, pp. 47-48, 2016.
[8]	YAO Jianhao, GU Jing, “Study on the Satisfaction of Campus Delivery Service Based on Online Shopping: An example of Nanjing Xiao Zhuang University,” Market Weekly (Theoretical research), no. 31, pp. 116-120, 2018.
[9]	LIU Wenli, YE Xiaofei, CHEN Lin, “Campus express delivery optimization strategy based on satisfaction analysis: An example of Ningbo University,” Journal of Ningbo University (Natural Science& Engineering Edition), no. 1, pp. 40-42, 2018.
[10]	CAO Xia, LI Ling, “Study on Evaluation System of Express Service Quality of Online Shopping based on SERVQUAL Model,” Railway Transport and Economy, no. 8, pp. 93-98, 2015.
[11]	Eleonora M, Laetitia D, Francois F, “Final deliveries for online shopping: The deployment of pickup point networks in urban and suburban areas,” Research in Transportation Business& Management, no. 11, pp. 23-31, 2014.
[12]	Mentzer J T F, “Logistics Service Quality as a Segment-Customized Process,” Journal of Marketing, vol. 8, no. 37, pp. 93-98, 2001.
[13]	Park Y, Choi J K, Zhang A, “Evaluation competitiveness of air cargo express service,” Transportation Research Part E: Logistics and Transportation Review, vol. 2, no. 45, pp. 321-334, 2009.
[14]	Oliver R L, “Cognitive, Affective and Attribute Based of the Satisfaction Response,” Journal of Consumer Research, vol. 3, no. 20, pp. 418-430, 1993.
[15]	Hannah Nyambara Ngugi, James Wambua Kaluli, Zachary Abiero-Gariy, “Use of Expanded Polystyrene Technology and Materials Recycling for Building Construction in Kenya,” American Journal of Engineering and Technology Management, vol. 2, no. 5, pp. 41-50, 2017.

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Ji Xuehua. (2018). Evaluation of Express Service Quality on Campus. American Journal of Engineering and Technology Management, 3(3), 42-46. https://doi.org/10.11648/j.ajetm.20180303.11

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ACS Style

Ji Xuehua. Evaluation of Express Service Quality on Campus. Am. J. Eng. Technol. Manag. 2018, 3(3), 42-46. doi: 10.11648/j.ajetm.20180303.11

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AMA Style

Ji Xuehua. Evaluation of Express Service Quality on Campus. Am J Eng Technol Manag. 2018;3(3):42-46. doi: 10.11648/j.ajetm.20180303.11

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@article{10.11648/j.ajetm.20180303.11,
  author = {Ji Xuehua},
  title = {Evaluation of Express Service Quality on Campus},
  journal = {American Journal of Engineering and Technology Management},
  volume = {3},
  number = {3},
  pages = {42-46},
  doi = {10.11648/j.ajetm.20180303.11},
  url = {https://doi.org/10.11648/j.ajetm.20180303.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajetm.20180303.11},
  abstract = {To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.},
 year = {2018}
}

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TY  - JOUR
T1  - Evaluation of Express Service Quality on Campus
AU  - Ji Xuehua
Y1  - 2018/06/29
PY  - 2018
N1  - https://doi.org/10.11648/j.ajetm.20180303.11
DO  - 10.11648/j.ajetm.20180303.11
T2  - American Journal of Engineering and Technology Management
JF  - American Journal of Engineering and Technology Management
JO  - American Journal of Engineering and Technology Management
SP  - 42
EP  - 46
PB  - Science Publishing Group
SN  - 2575-1441
UR  - https://doi.org/10.11648/j.ajetm.20180303.11
AB  - To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.
VL  - 3
IS  - 3
ER  -

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Author Information

Ji Xuehua

Business School, Beijing Wuzi University, Beijing, China

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Plain Text BibTeX RIS

APA Style

Ji Xuehua. (2018). Evaluation of Express Service Quality on Campus. American Journal of Engineering and Technology Management, 3(3), 42-46. https://doi.org/10.11648/j.ajetm.20180303.11

Copy | Download

ACS Style

Ji Xuehua. Evaluation of Express Service Quality on Campus. Am. J. Eng. Technol. Manag. 2018, 3(3), 42-46. doi: 10.11648/j.ajetm.20180303.11

Copy | Download

AMA Style

Ji Xuehua. Evaluation of Express Service Quality on Campus. Am J Eng Technol Manag. 2018;3(3):42-46. doi: 10.11648/j.ajetm.20180303.11

Copy | Download

@article{10.11648/j.ajetm.20180303.11,
  author = {Ji Xuehua},
  title = {Evaluation of Express Service Quality on Campus},
  journal = {American Journal of Engineering and Technology Management},
  volume = {3},
  number = {3},
  pages = {42-46},
  doi = {10.11648/j.ajetm.20180303.11},
  url = {https://doi.org/10.11648/j.ajetm.20180303.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajetm.20180303.11},
  abstract = {To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.},
 year = {2018}
}

Copy | Download

TY  - JOUR
T1  - Evaluation of Express Service Quality on Campus
AU  - Ji Xuehua
Y1  - 2018/06/29
PY  - 2018
N1  - https://doi.org/10.11648/j.ajetm.20180303.11
DO  - 10.11648/j.ajetm.20180303.11
T2  - American Journal of Engineering and Technology Management
JF  - American Journal of Engineering and Technology Management
JO  - American Journal of Engineering and Technology Management
SP  - 42
EP  - 46
PB  - Science Publishing Group
SN  - 2575-1441
UR  - https://doi.org/10.11648/j.ajetm.20180303.11
AB  - To satisfy individual needs of customers. The thesis analyses factors that affecting the quality of campus express mail service, in order to find out the best solution. On the foundation of the reality of campus express delivery, The Service Quality (SERVQUAL) and LSQ model applies to an index system with 20 indexes, Using questionnaires and factor analysis, the quality of campus express delivery is evaluated in three dimensions. With the index system, using fuzzy analytic hierarchy process (FAHP) to determine the index weight of campus express delivery, the result shows that there is still room for improvement in the quality of campus services. Suggestions are proposed to against existing problems and improve the overall quality of campus express delivery.
VL  - 3
IS  - 3
ER  -

Copy | Download